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Regional Account Manager - Texas and Northeast

Zimperium

Regional Account Manager - Texas and Northeast

Posted Yesterday

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Hiring Remotely in United States

Remote

Senior level

Machine Learning • Mobile • Security

The Role

Manage regional SaaS accounts across Texas and the Northeast, driving new-logo acquisition, upsell, and cross-sell revenue. Build customer and partner relationships, coordinate onboarding and complex escalations, track account metrics, maintain pipeline and Salesforce hygiene, and represent customer needs in product strategy. Create account documentation, scopes of work, level-of-effort estimates, and actionable recommendations while collaborating with sales, support, product, technology, operations, and business development teams.

Summary Generated by Built In

Zimperium is seeking a high-energy, self-motivated Regional Account Manager, to drive revenue in assigned territory through new logo and upsell/cross sell opportunities with existing customers.

Reporting to the RVP - America Sales, the Regional Account Manager acts as a key liaison between Zimperium’s business development and support teams. This role works closely with management and operations to guide customers through onboarding and delivery, promote product offerings, and help align feature development with Zimperium’s strategic goals.

The Regional Account Manager must collaborate effectively across time zones with internal teams and select customers. The ideal candidate brings a passion in cybersecurity, a strong background in managing complex cross-functional integrations, and knowledge of software development across various platforms and devices. Success in this role requires building strong relationships with account leads and internal stakeholders, including product, technology, business, and executive leadership.

Location Preference: Applicants located in Texas and Northeast are preferred.

Key Responsibilities

• Develop an understanding of all Zimperium products and features.

• Plan, develop and report account metrics through software dashboards and other tooling.

• Maniacal focus on pipeline generation (solidified process around identifying / prospecting stakeholders in target accounts.

• Provide monthly updates to management outlining a standard set of performance metrics for each Account using software tools.

• Represent the client perspective in internal strategy meetings, ensuring customer impact is considered during product planning and updates.

• Act as a point of escalation for complex issues that require coordination across multiple departments or external vendors.

• Support documentation and knowledge-sharing efforts by creating or updating client-specific onboarding guides, FAQs, and how-to content in collaboration with the support team.

• Cultivate strong, positive relationships with customers and partners.

• Identify opportunities for growing an Account with additional products and fulfill business processes to deliver them.

• Provide LOEs and SOWs as needed per account.

• Identify pain points in the customer experience and work to resolve issues at the account level.

• Providing actionable recommendations to internal business, product, and technology teams.

• Work closely with operations, sales, and business development teams to summarize.

Requirements and Qualifications

• 5+ years of account-based management in the SaaS or related technologies space.

• Strong relationships at security focused VARs within the region.

• Strong verbal and written communication, time management, organizational as well as presentation skills.

• Comfort with a fluid, fast-paced environment.

• Passion for problem solving with a roll-up-your sleeves demeanor.

• Atlassian suite experience using Jira, Confluence, and others

• The ability to create technical and operational documentation (SOWs, LOEs, technical workflows) for both technical and non-technical audiences is a plus.

• Proficient in the understanding of MEDDPICC and impeccable SFDC hygiene.

Zimperium® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Skills Required

5+ years of account-based management experience in SaaS or related technology
Strong relationships with security-focused value-added resellers within the region
Strong verbal and written communication skills
Time management and organizational skills
Presentation skills
Ability to work in a fluid, fast-paced environment
Problem-solving ability and a hands-on, roll-up-your-sleeves approach
Experience with the Atlassian suite, including Jira and Confluence
Ability to create technical and operational documentation, including SOWs, LOEs, and technical workflows, for technical and non-technical audiences
Understanding of MEDDPICC
Impeccable Salesforce hygiene

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The Company

HQ: Dallas, TX

237 Employees

Year Founded: 2010

What We Do

Zimperium provides the only mobile security platform purpose-built for enterprise environments. With machine learning-based protection and a single platform that secures everything from applications to endpoints, Zimperium's solution provides on-device mobile threat defense to protect growing and evolving mobile environments. Our solutions include zIPS which runs locally on any mobile device and detects cyberattacks without a connection to the cloud and our first-of-its-kind Mobile Application Protection Suite (MAPS), a comprehensive solution that helps organizations protect their mobile apps throughout their entire life cycle. Zimperium’s MAPS is comprised of four solutions that help enterprises to build secure and compliant mobile applications. It is the only unified solution that combines comprehensive in-app protection with centralized threat visibility. zScan: Helps your mobile app development organization to discover and fix compliance, privacy, and security issues within the development process before you publicly release your apps; zKeyBox: Protects your secrets and keys so they cannot be discovered, extracted, or manipulated. zShield: Protects the source code, intellectual property (IP), and data from potential attacks like reverse engineering and code tampering. zDefend: Is an SDK embedded in apps to help detect and defend against device, network, phishing, and malware attacks. Zimperium was the first MTD provider to be granted an Authority to Operate (ATO) status from the Federal Risk and Authorization Management Program (FedRAMP). Headquartered in Dallas, TX, Zimperium is backed by Liberty Strategic Capital and SoftBank.