Nature and aim of the position
- Refund (cash & non cash) of Global Blue Tax Free Cheques and assistance to travellers within the range of customs clearance.
Main duties
- Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue (Refund Manual, Refund Software REX, Security Manual, Instruction Manual).
- Responsibility of the assigned cash (cash refunding in various currencies).
- Perform the refund in the most correct and satisfactory way (quick and precisely)
- Mitigate the conflicts with the traveller at the desk, contribute to the best customer satisfaction
- Actively contribute to reach the given individual and team refund targets.
The duties can be extended or changed after arrangement.
Main areas of responsibility
- Refunding accordingly to the given rules and guidelines.
- Money handling and cash responsibility.
- Assistance to travellers
The areas of responsibility can be extended or changed after arrangement.
Relates to/cooperates with
- Refund Manager / Airport Manager/Supervisor
- Staff of other Refund Offices.
Background and education
- Experience in cash handling
- Experience in direct customer contacts
Specific skills and knowledge
- Good English knowledge and additional prime language
- Flexibility.
- Independent working after given guidelines.
- Service oriented attitude.
- Team player.
- Base knowledge of common software (word, excel)
Skills Required
- Experience in cash handling
- Experience in direct customer contacts
- Good English knowledge and additional prime language
- Base knowledge of common software (Word, Excel)
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
