Department:
MMF Referral CenterShift:
Employee Type:
RegularPer Diem Type (if applicable):
Minimum Pay Range:
$22.69 - $27.23Job Description:
POSITION SUMMARY
The Referral & Scheduling Coordinator is an integral member of the healthcare team and is responsible for appointment scheduling and referral functions throughout Marshall Medical Center’s (MMC) outpatient clinics. Works with internal and external physician office staff, patients, providers and clinical staff to facilitate a fast and efficient referral process. Provides seamless appointment scheduling to new and existing patients, successfully coordinating patient needs and department resources. Consistently facilitates effective communication between our patients, families, insurance companies, providers and members of the patient care support staff and participates in quality performance improvement activities to support a positive patient focused customer service experience.
POSITION QUALIFICATIONS
Education/Licensure/Certification:- High school diploma or GED required.
- Advanced training through vocational school or college desired.
Knowledge:
- Previous experience in automated scheduling and/or referral functions for a physician office or multi-provider clinic, or experience with a medical background such as a Medical Assistant is highly preferred.
- Knowledge of Medi-Cal, Medicare, and private health insurance policies, products and services.
- Basic knowledge of medical terminology, CPT and ICD-10 coding.
- Office equipment familiarity & computer/data entry skills required, electronic medical record (EMR) experience preferred.
- Superior written and verbal communication abilities and interpersonal/customer service skills.
- Excellent organizational and prioritization skills
- Possesses a pleasant and friendly demeanor and ability to maintain a positive and team oriented attitude.
- Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination).
Skills Required
- High school diploma or GED
- Advanced training through vocational school or college
- Experience with automated scheduling or referral functions in a physician office or multi-provider clinic
- Medical background, such as Medical Assistant experience
- Knowledge of Medi-Cal, Medicare, and private health insurance policies, products, and services
- Basic knowledge of medical terminology, CPT, and ICD-10 coding
- Familiarity with office equipment and computer/data entry skills
- Electronic medical record experience
- Strong written and verbal communication, interpersonal, and customer service skills
- Excellent organizational and prioritization skills
- Ability to verify insurance eligibility and obtain authorization requests
What We Do
Marshall Medical Center is an independent, nonprofit healthcare provider located in the heart of the Sierra Foothills between Sacramento and South Lake Tahoe in El Dorado County, California. Its mission is to improve the health of the community by offering high-quality, comprehensive primary and specialty medical services of superior value and quality, ensuring that essential healthcare is accessible to the residents of the region.
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