Referral Representative

Position Description

We are seeking an experienced, self-motivated, and organized individual as a field sales representative who will maintain and grow existing accounts and bring in new referral business with Physicians, and healthcare institutions. 

This role will be based in North Carolina with expectation for local travel within the state. 

This role will report to the Senior Director of Partnerships.

Candidate Responsibilities

• Spend time in the field developing sources for member referrals, conducting meetings and introductions all with the goal of furthering our company brand and value to new and existing referral partners and organizations.
• Understand Eleanor Health’s care mode and be able to communicate its value in a clear, compassionate way to other business professionals within our community including physicians, operations managers and other stakeholders at referring organizations. 
• Execute our on-the-ground strategy to develop partnerships with organizations in our community including Residential Treatment Centers, PHP/IOP, ED, etc.
• Ability to develop and maintain a CRM in Salesforce to document growth and scale.
• Ability to update/document our tools to capture field work such as meetings, phone calls, and introductions, as well as set up cadences within those tools for follow up touch points.
• Identify different partnership strategies by organization type to develop long lasting relationships.
• Develop internal relationships to seek and gather feedback from our team to improve our referral strategy.

Candidate Qualifications:

• Experience developing Sales processes and techniques with a demonstrated track record of success
• Have strong interpersonal communication skills, written communication skills, and active listening abilities
• Ability to build trust quickly and translate complex concepts like our care model at all levels of leadership internally and externally
• Strong interpersonal and written communication skills, active listening abilities, and motivational interviewing skills
• Enjoy working in a fast-paced, collaborate, start up environment
• Ability to work flexible hours that meet our referral partners’ needs 
• Must be located within North Carolina with expectation for local travel within the state

EDUCATION & EXPERIENCE

• Bachelor's degree in Business or a related field 
• 3-4 years of sales experience in the medical field. Experience in substance use/alcohol use space is a plus
• Experience developing Sales processes and techniques with a demonstrated track record of success
• Have a minimum of 2-3 years experience with B2B sales in the medical field

Compensation & Benefits:

The target annual compensation range for this position is $70,000-85,000 base + commission. The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.

Eleanor Health offers a generous benefits package to full-time employees, which includes:

• Generous PTO policy - unplug, relax, and recharge!
• 9 observed company holidays + 3 floating holidays- We encourage you to use the additional 3 floating holidays to accommodate personal beliefs/practices
• Wellness Days - In lieu of “Sick Time” which typically applies only when you are ill, we encourage you to proactively manage your overall wellbeing, both physical and mental, as well as the wellbeing of those who play important roles in your life.
• Fully covered medical and dental insurance plan, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible
• 401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.
• Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better.
• Long Term Disability - Picks up where Short Term Disability leaves off (employee paid).
• Life Insurance - Both Eleanor and employee-paid options are available.
• Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.
• Wellness Perks & Benefits- Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
• Mindfulness App Reimbursement

About Eleanor Health

Eleanor Health is the first outpatient addiction and mental health provider delivering convenient and comprehensive care through a value-based payment structure. Committed to health and wellbeing without judgment, Eleanor Health is focused on delivering whole-person, comprehensive care to transform the quality, delivery, and accessibility of care for people affected by addiction.

To date, Eleanor Health operates multiple clinics and a fully virtual model statewide across Louisiana, Massachusetts, New Jersey, North Carolina, Ohio, Texas, Florida, and Washington, delivering care through population and value-based partnerships with Medicare, Medicaid, and employers.

If you are passionate about providing high quality, evidence based care for individuals with substance use disorder through an innovative practice and about building a great business that makes a difference, Eleanor Health is an ideal opportunity for you. We seek highly skilled, motivated and compassionate individuals who take responsibility and adapt quickly to change to join our deeply committed and collaborative team.

Job Types: Full-time