Description
Company: Oak Street Health
Title: Referral Coordinator I
Location: Downers Grove; Remote (Work From Home)
Role Description:
The Referral Coordinator is a vital part of the Patient Experience & Service Operations (PXSO) and delivers an unmatched patient experience. This role is responsible for managing the day-to-day referrals and diagnostic orders for Oak Street Health patients to see specialist providers. This role interacts with center teams and payer partners to ensure patients are able to access needed care in a timely manner.
Core Responsibilities:

• Responsible for the daily non-urgent referrals and diagnostic orders
• Update patient information and make necessary updates/changes in electronic medical record
• Schedule appointments within electronic medical records platform
• Schedule specialist appointments and/or diagnostic orders when needed
• Communicate referral and authorization information to patients
• Obtain required authorization for all third-party requests
• Request medical records, submit clinical document, and upload documents into electronic medical record platform
• Assemble information concerning patientâs clinical background and referral needs
• Responsible for access to and information in multiple payer portals
• Navigate and produce results in multiple electronic platforms
• Verify non-preferred specialists and facilities for all referrals
• Contribute to the quality of the OSH Specialty Finder by appropriately submitting necessary changes
• Support collaboration with OSH field teams through the Alfred Line and through CareReqs
• Interact professionally with internal and external partners and customers
• Meet standard performance metrics
• Meet minimum quality standards
• Other duties as assigned.

What are we looking for?

• High School diploma or equivalent required
• 1 year general office administrative experience
• Flexible and positive attitude
• Professional phone etiquette
• Organized and able to manage competing priorities
• Strong computer skills and knowledge/familiarity with Microsoft Excel
• Strong communication and customer service skills
• Resourcefulness in problem solving
• Able to follow through on delegated tasks
• Health plan or provider order entry experience preferred
• Basic knowledge of medical terminology and/or medical coding preferred
• Proficient PC skills
• US work authorization
• Someone who embodies being â Oakyâ

What does being â Oakyâ look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Why Oak Street Health?
Oak Street Health is on a mission to â Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patientâs communities, and focused on the quality of care over volume of services. Weâre an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody â Oakyâ values and passion for our mission.
Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health