Looking for a meaningful way to support patients? Interested in helping people access care beyond the clinical setting? Our Referrals Team serves as the key liaison between patients and the outside services recommended by their providers—including a wide range of specialty care. By coordinating the referral process, our Referral Coordinators ensure that patients receive the information and support they need to schedule appointments and access essential services.
The Referral Coordinator provides administrative and coordination support to our medical, dental, and behavioral health teams. Responsibilities include communicating with patients and outside partners (via fax, phone, and computer), processing and tracking referrals, verifying insurance coverage, gathering required information, and performing other duties as assigned. This is a full-time position located at our clinic in either The Dalles, Oregon or White Salmon, Washington.
Minimum Qualifications:
- Two (2) years of clerical, reception, administrative, or secretarial experience in a medical/dental setting, healthcare insurance organization, or high-volume office environment; or an equivalent combination of education and experience
- High school diploma or equivalent
- Strong written and verbal communication skills.
- Knowledge of and compliance with HIPAA and privacy laws
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Knowledge of medical terminology
- Ability to work both independently and collaboratively within a team
- Customer service and workplace safety knowledge
- Ability and willingness to work in a dynamic, changing community healthcare environment
- Strong organizational skills and the ability to prioritize tasks with competing deadlines
- Ability to meet team and organizational goals with a high level of accuracy and attention to detail
Preferred Qualifications:
- Bilingual in English/Spanish
- Post–high school education in administrative or office/clerical coursework
- Experience in a clinic (family practice or pediatrics), hospital, or pharmacy setting
- Experience working with low-income or multi-ethnic populations
- Experience with EPIC EMR
Benefits:
- Medical, Dental & Vision Insurance
- Life, Long-Term Disability, Accident, & Critical Illness Insurance
- Empower Retirement 401k
- 200 hours of Paid Time Off (PTO)
- Not including six (6) paid holidays
- Employee Assistance Program (EAP)
- Life Mart- Employee Discounts
Compensation:
- Hourly/Non-Exempt: Starting at $20 per hour, increases based on clinical experience/certifications.
- Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.
OCH is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.
Skills Required
- Two years clerical, reception, administrative, or secretarial experience in a medical/dental setting, healthcare insurance organization, or high-volume office environment (or equivalent combination of education and experience).
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Knowledge of and compliance with HIPAA and privacy laws.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Knowledge of medical terminology.
- Ability to work both independently and collaboratively within a team.
- Customer service and workplace safety knowledge.
- Ability and willingness to work in a dynamic, changing community healthcare environment.
- Strong organizational skills and ability to prioritize tasks with competing deadlines.
- Ability to meet team and organizational goals with high accuracy and attention to detail.
- Bilingual in English/Spanish.
- Post-high school education in administrative or office/clerical coursework.
- Experience in a clinic (family practice or pediatrics), hospital, or pharmacy setting.
- Experience working with low-income or multi-ethnic populations.
- Experience with EPIC EMR.
What We Do
One Community Health is a nonprofit, federally qualified community health center serving residents of Oregon’s Hood River and Wasco counties and Washington’s Klickitat and Skamania counties. It provides integrated medical, dental, and behavioral health services, along with pharmacy, diabetes, maternity, wellness, and outreach programs. Its mission is to advance health and social justice through inclusive, patient-centered care that empowers community members to achieve their best health.
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