Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits
Schedule:
Full timeShift:
Day (United States of America)Address:
1 Doctors PkCity:
AshevilleState:
North CarolinaPostal Code:
28801Job Description:
Location: Hybrid
Shift: Mon-Fri 8am- 5pm
Answers the telephone in a professional and polite manner, communicating information to appropriate personnel.
Notifies patients, physicians, and support staff of changes impacting the schedule.
Updates information in the EMR as necessary. Interacts professionally with physicians, patients/families, and healthcare staff.
Maintains a good working relationship within the clinic and with hospital departments. Other duties as assigned.
Responds to voicemail messages promptly. Responds to all referrals within one to two business days.
Obtains and enters EMR demographic and medical records/tests/scans/results necessary for the first office visit.
Collaborates with navigators, schedulers, physicians, and office staff.
Ensures verification of benefits has been obtained and clearly documented in EMR.
Knowledge, Skills, and Abilities:
Professional, oral, and written communication skills in English [Required]
Additional languages [Preferred]
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) [Preferred]
Problem solving and critical thinking skills [Preferred]
Ability to work in a team setting, as well as independently [Preferred]
Ability to work well under pressure with deadlines – sense of urgency [Preferred]
Ability to prioritize and manage simultaneous assignments with close attention to detail [Preferred]
Education:
High School Grad or Equiv [Required]
Field of Study:
N/A
Work Experience:
Medical terminology experience [Preferred]
Previous medical office background [Preferred]
Additional Information:
N/A
Licenses and Certifications:
N/A
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:
$15.23 - $24.36This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Skills Required
- High School Grad or Equivalent
- Professional oral and written communication skills in English
- Additional languages
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Medical terminology experience
- Previous medical office background
- Problem solving and critical thinking skills
- Ability to work in a team setting, as well as independently
- Ability to work well under pressure with deadlines - sense of urgency
- Ability to prioritize and manage simultaneous assignments with close attention to detail
AdventHealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AdventHealth and has not been reviewed or approved by AdventHealth.
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Healthcare Strength — Comprehensive medical, dental, vision, and pharmacy coverage is offered with multiple plan options and 100% coverage for preventive care. Wellness programs and mental health resources are included to support whole-person well-being.
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Retirement Support — Retirement programs include the Adventist HealthCare Retirement Plan with employer cash contributions and matching for employee contributions. Additional financial protections include disability and life/AD&D insurance and tax-advantaged accounts.
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Wellbeing & Lifestyle Benefits — Whole-person resources feature mental-health support (e.g., Lyra), wellness initiatives, and an Employee Assistance Program. Tuition assistance, education pathways via AdventHealth University, and employee discounts add lifestyle and career value.
AdventHealth Insights
What We Do
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. More than 80,000 skilled and compassionate caregivers in physician practices, hospitals, outpatient clinics, skilled nursing facilities, home health agencies and hospice centers provide individualized, wholistic care. Our Christian mission, shared vision, common values and focus on whole-person health is our commitment to making communities healthier with a unified system: 50 hospital campuses and hundreds of care sites in diverse markets throughout nine states.
