Referral Coordinator

Earn a sign-on bonus (up to $1,000) when you join our team as a Referral Coordinator!

Title: Referral Coordinator

Location: Mount Vernon Family Health

City: Mount Vernon, WA

Position: Full-time 40 hours, Monday - Friday, non-exempt (hourly)

Compensation: The full wage scale is $19.50 - $28.93 per hour. Placement within the wage range is determined by the candidate’s relevant experience.

Bonus: Candidates are eligible to receive a sign-on bonus of $1,000 when accepting a full-time position (0.75 - 1.0 FTE) or $500 when accepting a part-time position (0.5 - 0.74 FTE) (Subject to payback clause).

Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.

Health Benefits:

• Three Medical plan options
• Two Dental plans, including orthodontia for children and adults
• Employer-paid Vision coverage for employee and family
• Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
• Flexible Spending Account (FSA), Healthcare and Dependent Care
• Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
• Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
• Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
• Voluntary Accident and Hospital insurance plans with annual wellness benefits

*Eligibility for these benefits depends on your full-time or part-time status.

Time Off & Wellness:

• Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
• PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
• Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy.  You can rollover unlimited PTO hours into the next year.
• PSL accrues at 1 hour per 40 hours worked
• EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours

Retirement:

• 401(k) plan with employer match, both Traditional and Roth options available
• 401(k) Profit Sharing Plan
• Free financial planning guidance to support your retirement goals

*Eligibility for these programs is based on your years of service and required hours.

Additional Benefits:

• Eligibility for FCN applicable bonuses

Job Summary: This position is primarily responsible for working with patients to arrange and schedule referral appointments, and act as a liaison with insurance companies and specialist offices.

We are looking for a qualified, motivated individual with a passion for family medicine who can:

• Process referrals from providers in a timely manner, prioritizing the referrals according to defined levels of urgency, scheduling appointments as necessary and communicating referral information to patients
• Ensures that patients have the information and may provide information to patient caretakers in accordance with HIPAA.
• Regularly assists patients by answering questions and resolving issues.
• Works with patients and insurance providers to gather and verify insurance information.
• Provides general administrative and clerical support to clinic. These tasks can include answering phone calls and emails, sorting, and delivering faxes, managing schedules, and maintaining EMR.
• Communicates with patients, outside medical offices, insurance carriers, and physicians in a professional and efficient manner.
• Processes (including scanning, importing into EMR, and tracking outside correspondence) medical records in accordance with company standards as well as State and Federal laws.
• Employee seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, providers, etc.).
• Provides cross coverage as directed.

Knowledge, Skills and Abilities:

• Ability to provide high quality patient centered customer service.
• Ability to communicate effectively with care providers and insurance companies.
• Effectively manage stress.
• Accurately perform detailed work, (i.e. plan, multitask, organize and prioritize work).
• Establish good employee relations including conflict resolution.
• Intermediate computer skills - use of computer applications for Health Information systems, EMR, word processing and spreadsheets.
• Discern and maintains confidentiality (i.e. HIPAA, proprietary information, etc.)
• Works as part of a team; model a positive work ethic and customer friendly relations.
• Prioritize and multitask detailed projects with frequent interruptions.
• Solve problems issues and concerns in a professional manner.
• Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.

About FCN: As an independent, locally owned, physician-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and a fulfilling mission.

Education and Experience:

• High School diploma or GED, or equivalent knowledge and skills obtained through a combination of education, training, and experience. 
• Medical office experience preferred.
• Medical terminology experience preferred.

Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, sit, use hand to finger coordination, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and listen attentively. The employee must occasionally lift and/or move up to 30 pounds.

Immunization Requirements: Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.

Family Care Network is a Drug-Free, Equal Opportunity Employer.