The Role
Coordinate and process patient referrals, hospital discharges, and insurance authorizations; interface with clinical and administrative teams; maintain caseloads, treatment plans, and records; ensure HIPAA compliance; participate in meetings, continuing education, and clinic safety programs to support efficient patient care delivery.
Summary Generated by Built In
At PanCare of Florida, our mission is to bring quality healthcare to underserved communities. We believe that compassionate, dedicated healthcare professionals are essential to fulfilling this promise.
Are you a dedicated and detail-oriented Referral Coordinator looking to make a meaningful impact on patient care? PanCare of Florida is seeking a skilled and compassionate Referral Coordinator to join our team. In this role, you will be at the forefront of ensuring the safe and effective use of medications, working closely with healthcare professionals and patients to optimize treatment outcomes. If you have a passion for patient safety, a keen eye for detail, and thrive in a fast-paced environment, we invite you to apply and become a vital part of our mission to provide exceptional healthcare services.
Duties and Responsibilities
- Coordinate and process referrals
- Coordinate and process hospital discharges
- Submit and track authorizations
- Interface with corporate management, administrative personnel, medical, dental and behavioral staff
- Identifies the health needs of the patient and the expectations of the family.
- Makes an assessment of the resources and support network at the patient’s disposal.
- Assists in development, implementation, and revision of individual treatment plans; assures that services provided are specified in the Treatment Plan; and monitors progress toward treatment goals.
- Maintains an active caseload, providing interventions as needed and within area of expertise and limits of credentials; assures procurement of additional services as needed.
- Reviews and facilitates, if appropriate, mental health referrals from other sources such as primary care, school health, etc. Offers alternative recommendations where necessary.
- Maintains patient and program records in accordance with applicable standards and regulations, grant requirements, etc.
- Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature.
- Participates in continuing education activities, remaining knowledgeable in area(s) of expertise.
- Attend meetings, as appropriate, and meet regularly with supervisor to exchange pertinent information and receive supervision.
- Participates in all safety programs, which may include assignment to an emergency response team.
- Other responsibilities as assigned to create a smoothly run efficient Clinic.
Education
- High School Diploma or equivalent (required).
- Associate's degree in health administration, Medical Office Administration, ora related field (preferred).
- Certification in medical office administration ora related certification (e.g., Certified Medical Assistant, Referral Coordinator certification) is a plus.
- Minimum of 1-2 years of experience in a healthcare setting, preferably in a referral coordination, medical office, or patient services role.
- Experience with insurance verification and authorization processes is highly desirable.
- Familiarity with electronic health record (EHR) systems and scheduling software.
- Knowledge of medical terminology, patient referral processes, and healthcare regulations, including HIPAA compliance.
- Experience working in a Federally Qualified Health Center (FQHC) or community health setting is a plus.
PanCare provides a comprehensive benefits package to include medical, dental, and vision insurance. In addition, to health coverage, we offer 14 paid holidays and 3 weeks of paid vacation per year. Employees are also eligible to participate in our 403(b) plan with a 6% employer match and 3% base employer contribution.
Join PanCare of Florida and be part of a dedicated team that is committed to delivering high-quality healthcare to our communities. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients. If you're ready to take the next step in your career and contribute to our mission, we encourage you to apply today. Together, we can continue to improve patient outcomes and build healthier communities.
PanCare of Florida is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences.
Monday-Friday, 8am-5pm
Skills Required
- High School Diploma or equivalent
- Associate's degree in Health Administration or related field
- Certification in medical office administration or related certification (e.g., CMA, Referral Coordinator certification)
- 1-2 years experience in a healthcare setting, preferably referral coordination or patient services
- Experience with insurance verification and authorization processes
- Familiarity with Electronic Health Record (EHR) systems and scheduling software
- Knowledge of medical terminology, patient referral processes, and HIPAA/regulatory compliance
- Experience in a Federally Qualified Health Center (FQHC) or community health setting
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The Company
What We Do
A strong community partner of Northwest Florida, PanCare extends affordable and no-cost healthcare services to the residents of Bay, Calhoun, Franklin, Gadsden, Gulf, Holmes, Jackson, Liberty, Walton, and Washington Counties. This comprehensive range of offerings includes Primary and Walk-in Medical Care, Dental, Optometry, Behavioral Health, Pharmacy, School Health, Telehealth, and proudly, the largest mobile clinic fleet in the State of Florida. PanCare’s mission is to provide a comprehensive system of quality healthcare services which is easily accessed by all persons and families within our service areas through an efficient, community-based network of caring professionals who assure the dignity and respect of each individual they serve.
