Make your mark in payments operations by delivering high-quality transaction management, client support, and career growth opportunities.
As a Transaction Processing Specialist within Wholesale Payments Operations, you provide operational support for client transaction management and service. You ensure tasks are completed on time, resolve exceptions and client inquiries, and provide subject matter expertise to clients. You also support regulatory reporting tasks, remediation activities, and ongoing process improvement through automation.
Job Responsibilities:
- Execute assigned tasks in a timely manner to support end-to-end transaction management.
- Lead process improvement and automation efforts to enhance efficiency and quality.
- Manage assigned tasks independently with little or no supervision.
- Ensure exceptions and client inquiries are resolved accurately and within expected timelines.
- Provide subject matter expertise to clients and internal partners on transaction processing activities.
- Interpret legal language in documents and assess operational impact to the organization.
- Maintain a strong control mindset and follow established procedures and standards.
- Identify issues and risks that may impact processes or the organization and escalate appropriately.
- Coordinate daily regulatory reporting tasks and remediation activities as needed.
Required qualifications, skills, and capabilities:
- Hold a bachelor’s degree.
- Interpret legal language in client documents and determine operational impact.
- Demonstrate understanding of the financial services industry, products, and processes.
- Apply strong analytical skills to review information, identify exceptions, and support resolution.
- Communicate clearly with excellent oral and written communication skills.
- Maintain attention to detail and perform tasks with a high degree of accuracy.
- Exhibit a strong sense of ownership and responsibility for assigned work.
- Deliver excellent client focus and customer care working practices.
- Use strong computer skills, including Microsoft Excel, Word, PowerPoint, and Outlook.
Preferred qualifications, skills, and capabilities:
- Bring experience in middle or back office operations
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor's degree
- Ability to interpret legal language in client documents and determine operational impact
- Understanding of the financial services industry, products, and processes
- Strong analytical skills for reviewing information, identifying exceptions, and supporting resolution
- Excellent oral and written communication skills
- High attention to detail and accuracy
- Strong ownership and responsibility for assigned work
- Client focus and customer care skills
- Strong computer skills, including Microsoft Excel, Word, PowerPoint, and Outlook
- Experience in middle or back office operations
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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