Unlock your potential by strengthening wholesale payments operations, deepening client support skills, and driving smarter, well-controlled processes.
As a Transaction Processing Specialist in Wholesale Payments Operations, you provide day-to-day operational support to complete client transaction processing on time and with high accuracy. As a Transaction Processing Specialist in Wholesale Payments Operations, you resolve exceptions and client inquiries efficiently while applying a strong control mindset to reduce risk. As a Transaction Processing Specialist in Wholesale Payments Operations, you contribute subject matter expertise, support regulatory reporting and remediation activities, and help improve and automate processes.
Job Responsibilities:
- Ensure end-to-end transaction management activities are completed on time and accurately.
- Resolve exceptions and client inquiries within agreed service expectations.
- Provide subject matter expertise to clients and internal partners on transaction processing workflows.
- Manage daily regulatory reporting tasks and remediation activities, as needed.
- Execute assigned tasks independently with little or no supervision.
- Lead process improvement and automation efforts that reduce manual effort and improve quality.
- Maintain a control mindset and follow established procedures to support well-controlled execution.
- Identify issues and risks that could impact the process or the organization and escalate appropriately.
- Interpret legal language within provided documents to determine operational impacts and required actions.
- Collaborate with stakeholders to drive timely closure of breaks, inquiries, and remediation items.
Required qualifications, skills, and capabilities:
- Demonstrate 1+ year of experience in transaction processing or operations support roles.
- Interpret legal language in operational documents and apply the impacts to required actions.
- Demonstrate understanding of the financial services industry, products, and operational processes.
- Analyze exceptions and client inquiries to determine accurate resolution steps.
- Communicate clearly with strong oral and written communication skills.
- Deliver high attention to detail and perform tasks with a high degree of accuracy.
- Demonstrate a strong sense of ownership and responsibility for assigned work.
- Maintain excellent client focus and customer care working practices.
- Hold a bachelor’s degree.
- Use strong computer skills, including proficiency with Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and Microsoft Outlook.
- Demonstrate willingness and flexibility to work during United States business hours.
Preferred qualifications, skills, and capabilities:
- Bring experience supporting middle office or back office operations.
- Demonstrate: “Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.”
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 1+ year of experience in transaction processing or operations support roles
- Ability to interpret legal language in operational documents and apply required actions
- Understanding of the financial services industry, products, and operational processes
- Ability to analyze exceptions and client inquiries and determine accurate resolution steps
- Strong oral and written communication skills
- High attention to detail and accuracy
- Strong sense of ownership and responsibility
- Excellent client focus and customer care practices
- Bachelor's degree
- Proficiency with Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and Microsoft Outlook
- Willingness and flexibility to work during United States business hours
- Experience supporting middle office or back office operations
- Exposure to AI-enabled tools and willingness to adopt emerging technologies for process improvement
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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