Reference Data Associate - Static Data Manila

Job Description
Join our Corporate and Investment Bank Operations team as a Static Data Process Manager and play a pivotal role in driving operational excellence and data integrity for global clients. Be at the forefront of process improvement, team leadership, and stakeholder collaboration in a dynamic, fast-paced environment.
As a Reference Data Associate, you will oversee the day-to-day management of the Static Data team, ensuring accurate client data maintenance and timely execution of business deliverables. You will collaborate closely with internal and external stakeholders, manage escalations, and drive continuous improvement initiatives. This role requires strong leadership, operational expertise, and a commitment to fostering a high-performance culture.
Job responsibilities

• Supervise and lead the Static Data team, providing guidance and support during shift operations.
• Oversee client data setup, maintenance, and exception investigation for Cash, Trade Finance, Multibank, and Replines.
• Monitor and report unit performance, taking corrective actions as needed to meet business objectives.
• Manage relationships with stakeholders, including Product, Sales, Operations, Compliance, and Project teams.
• Represent the Static Data/CIF team in global projects and manage audit deliverables.
• Ensure adherence to controls, manage escalations, and support audit and compliance requirements.
• Review staffing and volume trends to ensure optimal capacity planning.
• Foster information sharing and continuity of data within the site and across the business.
• Drive a culture of continuous improvement, focusing on productivity, quality, and process documentation.
• Identify business knowledge gaps, ensure accountability for deliverables, and set clear expectations for direct reports.
• Develop and lead a team that is responsive to organizational and operational changes, championing a high-performance culture.

Required qualifications, capabilities, and skills

• Graduate with 6+ years of financial operations processing and client relationship management experience, with a strong team management background.
• Strong working knowledge of account opening and maintenance for Cash, Trade Finance, Multibank, Replines, Receivables, and Disbursement.
• Proven experience in project management and process improvement.
• Excellent interpersonal, written, and verbal communication skills in English, with the ability to communicate effectively at all levels internally and externally.
• Demonstrated leadership and people management skills, with the ability to build strong business relationships.
• Ability to lead teams through change and drive a high-performance culture.
• Proactive approach to problem-solving, with ownership of issues and determination to follow through.
• Creative problem-solving skills to address business challenges.
• Strong client focus and commitment to service excellence.
• Strong PC, analytical, and project management skills, with proficiency in MS Access, Excel, PowerPoint, and Word.
• Experience working with Risk, Audit, and Compliance to achieve organizational objectives.

Preferred qualifications, capabilities, and skills

• Project management experience is an advantage.
• Working or expert knowledge of SWIFT and international payment conventions and practices is an advantage.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.