EMEA Cash Operations - Payment Lifecycle Associate I

Job Description
Shape the future of payment operations by joining a dynamic team dedicated to innovation and continuous improvement. Be at the heart of change management, collaborating with talented professionals to deliver impactful solutions. Unlock your potential as you drive process enhancements and support strategic initiatives. Make your mark in a role that values analytical thinking, stakeholder engagement, and career growth. Join our team and help us deliver outstanding results for our clients and business partners.
Job Summary
As a Payment Lifecycle Associate I in the Change Management Team within EMEA Cash Operations, you will coordinate requirements and process updates for technology projects, perform post-implementation analysis, and drive improvements in Straight-Through Processing (STP) rates. You will collaborate with Technology and Product partners, manage complex inquiries, and support continuous process improvement. In this role, you will leverage your analytical skills and operational expertise to deliver impactful change and support business objectives.
Job Responsibilities

• Coordinate project requirements and process changes with stakeholders, ensuring documentation in Standard Operating Procedures (SOPs)
• Analyze technology projects related to Funds Transfer Systems (FTS) enhancements and assess operational impacts
• Perform post-implementation impact analysis on FTS-related projects to identify and drive improvements
• Conduct STP analysis on payment and credit error codes to increase STP rates
• Manage complex and non-BAU inquiries, providing guidance on payment formatting and process efficiency
• Utilize static data tables to support payment repairs and process improvements
• Collaborate with Technology and Product partners to identify and implement system enhancements
• Transform strategic plans into actionable programs and projects, overseeing planning, execution, and closure
• Manage dependencies and change initiatives, aligning people, processes, and technology with business objectives
• Communicate project progress, risks, and issues to stakeholders for effective governance
• Support training and knowledge transfer within the team

Required Qualifications, Capabilities, and Skills

• Minimum three years of experience in payment operations, change management, or technology-driven project roles within financial services
• Strong understanding of payments, credits, and Funds Transfer Systems
• Analytical skills to perform impact and STP analysis, and interpret error codes and static data tables
• Excellent communication and interpersonal skills, with the ability to manage escalations and work effectively in teams
• Proactive problem-solving and decision-making abilities with a strong client focus
• Advanced proficiency in MS Access, Excel, PowerPoint, and Word

Preferred qualifications, skills, and/or capabilities

• Experience with automation tools such as Tableau, Alteryx, or Machine Learning is an advantage

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.