🤓 TripleTen is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. We've been doing it for over five years, teaching complete beginners — people with no prior tech background — through cohort-based programs built on our own platform and curriculum, developed in partnership with Nebius AI. Our team is fully remote and globally distributed, and we serve a large, active student base across both regions.
TripleTen LATAM is among the Top 3 EdTech companies in LATAM and are on track to become the regional leader. We’re recognized as absolute leaders in paid advertising performance within the EdTech space in LATAM.
Now we’re looking for the ORM Consultant.
What you will do- Monitor brand mentions across social media platforms, forums, and online communities (including Reddit, Quora, and regional platforms).
- Consult on reputation management on platforms, including fostering a neutral and positive discussion protocols.
- Respond to negative reviews and comments in a timely and professional manner, de-escalating conflicts and turning detractors into neutral or positive voices.
- Develop and implement ORM strategies to improve overall brand perception in LATAM markets.
- Collaborate with marketing, sales, and support teams to align messaging and address recurring complaints at the root.
- Prepare regular reports on brand sentiment trends, share of voice, and reputation KPIs.
Requirements- Experience working with forum-based and community-driven platforms (Reddit, Quora, niche communities) -- understanding of community culture and anonymous audience dynamics
- Familiarity with social listening tools capable of tracking forum activity (Brandwatch, Brand24 Mention, YouScan, or similar)
- 2+ years of experience in ORM, community management, or a related field
- Strong understanding of social media platforms and review ecosystems relevant to LATAM (Reddit, Quora, Facebook, local platforms)
- Experience with social listening tools (Brandwatch, Mention, YouScan, or similar)
- Excellent written communication skills in Spanish; English is a plus
- Ability to work independently, manage own time, and deliver results without daily oversight
- Analytical mindset with the ability to translate data into actionable insights
- EdTech or B2C experience is an advantage
- Project-based cooperation with flexible workload
- Remote, async-friendly format
- Competitive rate per task / per hour (negotiable based on scope)
- Long-term collaboration potential as we scale ORM efforts in LATAM
Skills Required
- Experience working with forum-based and community-driven platforms (Reddit, Quora, niche communities)
- Familiarity with social listening tools capable of tracking forum activity (Brandwatch, Brand24, Mention, YouScan, or similar)
- 2+ years of experience in ORM, community management, or a related field
- Strong understanding of social media platforms and review ecosystems relevant to LATAM (Reddit, Quora, Facebook, local platforms)
- Excellent written communication skills in Spanish
- English language skills
- Ability to work independently, manage own time, and deliver results without daily oversight
- Analytical mindset with the ability to translate data into actionable insights
- EdTech or B2C experience
What We Do
TripleTen is the premier online coding bootcamp, renowned for its exceptional completion rate and graduate employment success. We offer comprehensive bootcamps in Software Engineering, Quality Assurance, Business Intelligence Analytics, Cyber Security, and Data Science. The cost of these bootcamps ranges from $4,900 to $9,700. Each program provides full access to an interactive online platform, engaging real-life projects, expert tutor support from experienced developers, thorough code reviews, informative online webinars, and dynamic coding sessions. Whether you require assistance with a task or simply need some motivation, our dedicated team is always available to lend a helping hand. We have empowered 5,000+ students to graduate from our program with impressive portfolios, featuring 6 to 15 projects that showcase their skills to employers. With an exceptional 87% employment rate, our Career Acceleration program gives graduates a competitive edge for success.
