Jobs at TripleTen

Develop graduate-level Applied AI course materials, including lessons, labs, case studies, assignments, rubrics, projects, readings, templates, and glossaries. Design practical activities using LLMs, RAG, AI agents, APIs, automation, and evaluation tools. Collaborate with learning designers and university faculty, explain complex concepts to nontechnical learners, revise content based on academic review, and keep materials current with evolving AI tools and regulations.

Develop graduate-level Applied AI course content, including lessons, labs, case studies, assignments, rubrics, projects, readings, and supporting materials. Design practical exercises using LLMs, RAG, AI agents, automation, APIs, and evaluation tools. Collaborate with learning designers and university faculty, revise content through academic review, advise on Applied AI topics, and keep materials current with evolving technologies and regulations.

Develop graduate-level Applied AI courses, including lessons, labs, case studies, assignments, rubrics, readings, and projects. Create practical learning materials covering LLMs, RAG, AI agents, automation, APIs, evaluation, and governance. Collaborate with learning designers and university faculty, revise content through academic review, advise on Applied AI topics, and maintain current, rigorous materials for professional learners.

Develop graduate-level Applied AI course content, including lessons, labs, case studies, assignments, rubrics, projects, readings, glossaries, and templates. Design practical learning activities using LLMs, RAG, AI agents, automation, APIs, and evaluation tools. Collaborate with learning designers and university faculty, revise materials based on academic feedback, consult on AI topics, and keep content current with evolving tools and regulations.

Manage complex and high-risk student complaints across LATAM. Investigate cases, communicate directly with students, de-escalate conflicts, negotiate resolutions, assess reputational and legal risks, coordinate with internal teams, and document cases through resolution. The role requires empathetic communication in Spanish and English, strong judgment, and effective handling of multiple sensitive cases remotely.

Manage and resolve complex student complaints and high-risk escalations across LATAM. Investigate cases, communicate directly with students, de-escalate conflicts, negotiate resolutions, assess reputational and legal risks, coordinate with internal teams, and maintain detailed case documentation through resolution.

Manage and resolve complex, high-risk student complaints across LATAM. Responsibilities include investigating cases, communicating with students, de-escalating conflict, negotiating solutions, identifying reputational and legal risks, collaborating cross-functionally, and documenting outcomes. The role requires strong Spanish and English communication, empathy, judgment, organization, and experience with customer support tools including Slack, HubSpot, ActiveCampaign, Google Workspace, CloudTalk, Jira, and Notion.

Support student retention through calls and chats, resolve refund and cancellation concerns, identify dissatisfaction drivers, provide personalized solutions, manage renewals and recurring payments, meet retention targets, and maintain accurate CRM records. The role also includes call reviews, coaching, and continuous performance development in a fully remote environment.

Supports students through retention-focused calls and chats, addressing cancellation and refund concerns, identifying dissatisfaction drivers, and providing personalized solutions. Manages renewal and recurring payment conversations, maintains CRM records, meets retention and renewal targets, and participates in coaching and performance development. The role is fully remote and supports English-speaking students.

Engage students through retention calls and chats, address refunds and cancellations, identify dissatisfaction drivers, provide personalized solutions, manage renewals and recurring payments, meet retention goals, document interactions in CRM systems, and participate in coaching and performance development.

Supports students through retention calls and chats, addresses refund and cancellation concerns, identifies dissatisfaction drivers, and provides personalized solutions. Manages renewal and recurring payment conversations, maintains accurate CRM records, meets retention and renewal targets, and participates in coaching and call reviews. The role requires empathy, strong communication, resilience, active listening, and experience in customer-facing retention, sales, customer success, or support.

Support students through retention-focused calls and chats, address cancellations and refund requests, identify dissatisfaction drivers, provide personalized solutions, manage renewals and recurring payments, and maintain accurate CRM records. The role requires meeting retention and renewal targets, participating in coaching, and helping students remain engaged and achieve their educational goals in a fully remote environment.

Support student retention and satisfaction through calls, chats, refund and cancellation resolution, renewal conversations, personalized problem-solving, and proactive engagement. Maintain CRM records, meet retention and renewal targets, and participate in coaching and performance improvement initiatives. The role is fully remote and supports English-speaking students in a target-driven environment.

Support student retention through calls and chats, address cancellations and refunds, resolve dissatisfaction, manage renewals and recurring payments, maintain CRM records, and meet retention and renewal targets. The role requires empathy, active listening, resilience, strong English communication, customer-facing experience, and comfort working in a performance-driven remote environment.

Support students through retention-focused calls and chats, address refund and cancellation requests, identify dissatisfaction drivers, and provide personalized solutions. Manage renewal and recurring payment conversations, encourage continued enrollment, meet retention and renewal targets, and maintain accurate CRM records. Participate in coaching, call reviews, and continuous development while helping students overcome challenges and achieve their educational goals.

Engage with students through calls and chats to address cancellations, refunds, dissatisfaction, renewals, and recurring payments. Build relationships, identify obstacles, provide personalized retention solutions, and support continued enrollment. Maintain accurate CRM records, meet retention and renewal targets, and participate in coaching and performance development. The role is fully remote and serves English-speaking students.

Support students through retention-focused calls and chats, resolve refund and cancellation concerns, identify dissatisfaction drivers, and provide personalized solutions. Manage renewal and recurring payment conversations, encourage continued enrollment, meet retention and renewal targets, document interactions in CRM systems, and participate in coaching and call reviews. The role is fully remote and supports English-speaking students.

Support students through retention-focused calls and chats, address refund and cancellation requests, identify dissatisfaction drivers, and provide personalized solutions. Manage renewal and recurring payment conversations, maintain accurate CRM records, meet retention and renewal targets, and participate in coaching and performance development. The role requires empathy, active listening, resilience, fluent English, and comfort working remotely in a target-driven environment.

Support students through retention-focused calls and chats, address refund and cancellation requests, identify dissatisfaction drivers, and provide personalized solutions. Manage renewal and recurring payment conversations, maintain accurate CRM records, meet retention and renewal targets, and participate in coaching and call reviews to improve student outcomes.

Support students through retention-focused calls and chats, addressing refund and cancellation requests, resolving dissatisfaction, and encouraging continued enrollment. Manage renewal and recurring payment conversations, maintain CRM records, meet retention and renewal targets, and participate in coaching and performance development. The role is fully remote and focused on helping English-speaking students remain engaged and achieve their educational goals.