This role is responsible for driving the growth and performance of the Malaysia Agency Team through strategic recruitment, onboarding, and productivity management. The position focuses on expanding total agency headcount, improving new agent activation and retention, and accelerating early productivity, including Financing Agent Program outcomes. Through close partnership with agency leaders, the role ensures sustainable manpower growth and strong business contribution.
Position Responsibilities:
Own and grow total Agency headcount through disciplined manpower planning, recruitment execution, and net growth management.
Lead agency recruitment strategy and delivery, ensuring a strong pipeline of quality new agents aligned to business growth priorities.
Drive new agent activation by improving early engagement and readiness, with clear focus on 3–90 days and 6–90 days activation milestones.
Strengthen new agent retention, particularly within the first 3–6 months, by partnering closely with agency leaders on onboarding, coaching, and support interventions.
Improve new agent productivity, including excellent agent production and participation/performance in the Financing Agent Program, contributing directly to the overall performance of the Malaysia Agency Team.
Preferred Qualifications:
At least 8–10 years of experience in agency distribution, recruitment, sales management, or manpower development, preferably within financial services or insurance.
Proven track record in driving agency headcount growth, recruitment outcomes, and new agent activation and retention.
Strong stakeholder management skills, with experience partnering senior agency leaders to influence performance and productivity outcomes.
Analytical and results‑driven, with the ability to track recruitment and productivity metrics and translate insights into actionable strategies.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Skills Required
- 8-10 years experience in agency distribution, recruitment, sales management, or manpower development (preferably financial services or insurance).
- Proven track record driving agency headcount growth, recruitment outcomes, and new agent activation and retention.
- Strong stakeholder management with experience influencing senior agency leaders to improve performance and productivity.
- Analytical and results-driven with ability to track recruitment and productivity metrics and convert insights into strategies.
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
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Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
