The Recruiting Supervisor is responsible for training, motivating, and supporting the recruiting team to ensure they are fully prepared for their roles. This includes monitoring progress, tracking KPIs, and providing ongoing coaching to help staff develop the necessary skills and knowledge to deliver exceptional service. The Supervisor will continue to support team members after training by addressing questions, offering guidance, and ensuring that performance expectations are met. This role requires a proactive, analytical leader who is committed to the growth and success of the team.
As a Recruiting Supervisor your key Responsabilities will be:
- Training, and preparing call center staff to respond to questions and troubleshoot problems and challenges.
- Ensuring staff understand and comply with all call center objectives, performance standards, and policies.
- Answering staff questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Enforcing policies & procedures
- Making sure everyone is at their assigned seats dialing and monitoring break times.
- Monitor Cell Phone usage.
- Preparing reports and analyzing data to assist management in determining goals, i.e. production, dials, attendance, punctuality, and downtime.
- Working with other supervisors and management team members to support staff and maximize project success.
- Review projects throughout the day to see if and when the panel needs to be pulled or blasted.
- Review time cards daily and ensure at the time of payroll, there are no missed punches or mistakes.
- Ad Hoc requests will be required during the down times which would include, but are not limited to:
Monitoring calls
Audit dials
Recruit/Rescreen/Confirm
- Multi-tasking.
- Resolve conflict situations.
- Demonstrate leadership abilities.
- Ability to work independently as well as with a team.
- Superior communication & organizational skills.
- Effective Team player.
- Cheerful & energetic.
- Proficient computer skills.
- Adept in conflict resolution.
- Dependable.
- Problem solver.
- At least 1 year in your current role.
- No Corrective Actions (CAs) in the past 3 months.
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What We Do
Today’s markets demand new research methods. Sago, formerly Schlesinger Group, is the global research and data partner that connects business questions to human answers. Backed by our history, global reach, and innovative spirit, our adaptive solutions enable organizations to move beyond buyer data spreadsheets and make confident decisions.
When businesses have questions, we find answers. We help you understand your customers as people — their wants, needs and pain points. And we’re a committed partner that works with you to define your needs. Our comprehensive suite of qualitative and quantitative capabilities equips our team to create custom-made solutions that provide extensive audience access and deliver the data you need to better serve consumers.
After 55+ years in market research, our experience and stability support reliable offerings that grow your customer knowledge base, and our commitment to continuous improvement drives us to pioneer new paths in a rapidly evolving industry. Our range of solutions and expertise is constantly expanding, but our focus remains the same: people.
Ready for answers? Just say go. #Sago.
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