Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
The Recruiting Specialist is responsible for the frontline execution of candidate intake, high-volume screening, and daily worker scheduling confirmation. Utilizing phone calls, SMS, and LINE Official Account (LINE OA), this role ensures candidates move rapidly through the hiring pipeline while maintaining continuous, 7-day alignment with daily staffing needs across multiple roles.
What You Will Do
- High-Volume Multi-Channel Outreach: Conduct high-volume outbound candidate contacting across phone calls, SMS, and LINE Official Account (LINE OA) to screen and engage applicants across multiple job roles.
- SLA & Target Execution: Maintain rapid response times to achieve the 24-hour apply-to-contact SLA and consistently hit daily individual screening, conversion, and intake targets.
- Candidate Intake & Data Tracking: Accurate, real-time logging of candidate status, contact history, and screening outcomes in Google Sheets and recruitment tracking systems.
- Daily Helper Scheduling Confirmation: Participate in the daily confirmation workflow to verify shift schedules and availability for 500+ helpers across Taiwan locations.
- Pipeline Feedback: Escalate candidate objections, common drop-off reasons, and market feedback to the Recruiting Manager during daily operational syncs to help refine intake scripts and processes.
Basic Qualifications
- Communication & Multi-Channel Engagement: Excellent verbal and written communication skills in Mandarin. Hands-on experience using LINE Official Account (LINE OA), SMS tools, and standard phone outreach for candidate engagement.
- Technical Proficiency: Fluent in Google Sheets (data entry, filtering, sorting, basic formulas, real-time collaborative tracking) and standard applicant tracking workflows.
- Target-Driven Execution: High energy, resilient, and comfortable working in a metric-driven environment with daily calling/contacting quotas.
- Organization & Detail Orientation: Ability to manage high candidate volumes systematically without sacrificing data accuracy or candidate experience.
- Adaptability: Willingness to work flexible shift schedules to ensure 7-day coverage for daily helper confirmations.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Skills Required
- Fluent verbal and written Mandarin
- Hands-on experience using LINE Official Account (LINE OA)
- Experience using SMS tools and conducting phone outreach
- Proficiency in Google Sheets (data entry, filtering, sorting, basic formulas)
- Experience with applicant tracking systems / recruitment tracking systems
- Experience executing high-volume recruiting and meeting daily contact quotas
- Ability to manage large candidate volumes accurately and maintain data integrity
- Willingness to work flexible shift schedules to ensure 7-day coverage
- Experience confirming daily schedules/availability for large numbers of hourly workers
- Comfort working in a metric-driven environment and achieving SLA targets
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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