Recruiting Operations Specialist

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Recruiting Operations Specialist,  is a vital member of our Global Operations Centre (GOC) in Hyderabad, playing a key role in ensuring the smooth and efficient functioning of our global recruiting organization. 
The role will cover a breadth of partnerships and require familiarity with processes across Employee Success (HR) that touch on recruiting in any capacity. The incumbent should be comfortable in communicating with various groups within and outside of the organization (Candidates, Employees, Legal, Background Vendors, Hiring Managers, ESBPs, etc).
Responsibilities:

• Work on the cases received in the Recruitment Operations Queue. Follow through to ensure case is resolved and closed appropriately and satisfactorily.

• Perform all Recruitment Audits (daily, weekly, monthly, quarterly, and off-cycle audits) and adhere to compliance

• Perform Background Investigation/Adjudication for Candidates.

• Work within and outside of recruiting (Candidates, Employees, Legal, Background Vendors, Hiring Managers, ESBPs, Recruiting Coordinators, etc) and provide excellent customer services to these client groups.

• Partner with various internal compliance teams, external government agencies, and vendors to usher employees throughout the process.

• Partner closely with Business Technology (BT) and HR Technology teams and perform system testing for recruitment related enhancements

• Generating reports and dashboards to provide insights into recruitment operations performance.

• Support and partner with a global teams, as we have team members and stakeholders in all regions (AMER, EMEA, JAPAC)

• Meet all internal team service level agreements (SLAs)

• Maintain confidentiality at all times

Minimum Qualifications:

• 3 to 5 years of experience in an Recruitment Operations/ HR Operations

• Proficiency in Google Apps, Excel, and Workday

• Audit, Compliance, Background Investigation program experience

Preferred Skills Qualifications:

• Strong communication skills with ability to communicate with brevity and purpose

• Strong analytical and problem-solving abilities.

• Ability to work independently and as part of a team.

• Ability to prioritize and effectively manage deadlines

• Ability to navigate a highly matrixed and complex working environment

• High level of interpersonal skills with the ability to work with multiple groups, including remote teams, and build strong personal networks across a complex, fast-moving organization

• Ability to handle sensitive and confidential information with discretion.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.