Essential Duties and Responsibilities
- Screening / sourcing candidates for various positions
- Assist in the New Hire On-boarding Process
- Effective maintenance of Company Records (Personnel Files and Database)
- First-rate, professional communication with internal and external customers
- Comfortable conducting remote interviews using Zoom software
- Assessing applicants' knowledge, skills, and experience to best suit open positions.
- Conducting interviews and sorting through applicants to fill open positions.
- Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
- Monitor and apply HR recruiting best practices
- Provide analytical and well documented recruiting reports to the rest of the team
Qualifications
- To effectively perform the job duties, the candidate must be able to demonstrate competencies in problem-solving, communication (clear written and oral), be dependable, adhere to confidentiality standards, follow standard work, and concurrently be proficient in process improvement.
- Proficient in Microsoft Office (Excel, Outlook, PowerPoint)
- Excellent communication skills.
- Some College is preferred.
Physical Requirements
Must be able to move about the work area and have the ability to sit, stand and walk for prolonged periods.
Skills Required
- Demonstrated problem-solving competency
- Clear written and oral communication skills
- Dependability and adherence to confidentiality standards
- Ability to follow standard work and perform process improvement
- Proficiency in Microsoft Office, including Excel, Outlook, and PowerPoint
- Excellent communication skills
- Some college education
What We Do
Global Contact Services (GCS) provides outsourced contact-center and back-office solutions for organizations. It staffs and manages client-owned centers, operates dedicated or shared programs, and supports customer interactions across voice and other channels. Its services include customer service, workforce and staffing management, training, consulting, and process improvement, with technology and operations tailored to each client’s needs to improve customer experience and operational performance.
