Global Contact Services (GCS)

United States
653 Total Employees
Year Founded: 2001
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Professional Services
Global Contact Services (GCS) provides outsourced contact-center and back-office solutions for organizations. It staffs and manages client-owned centers, operates dedicated or shared programs, and supports customer interactions across voice and other channels. Its services include customer service, workforce and staffing management, training, consulting, and process improvement, with technology and operations tailored to each client’s needs to improve customer experience and operational performance.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site:
United States
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