SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we’re looking for
SurveyMonkey is adding a Recruiting Coordinator/Office Coordinator to support our new global office in Heredia, Costa Rica. This is an exciting time to join our new office and help shape employee experience! In this hybrid role, we anticipate you spending ~80% as a Recruiting Coordinator and ~20% as an Office Coordinator. You will report to the Director of Talent Operations and People Programs.
Recruiting Coordinators are the linchpin of the Recruiting Team -- owning both process and experience. You will be responsible for building trusted partnerships as you schedule interviews across teams, functions, and geographies. You are also instrumental in providing an exceptional experience for all our candidates. As the Office Coordinator, you will continue to provide exceptional customer service to ensure our employees in Heredia have a positive in-office experience.
If you are highly organized, have a strong attention to detail, and enjoy being customer-focused, this is the opportunity for you!
This opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.
Please apply using an English version of your resume/CV.
What you’ll be working on
- Be a SurveyMonkey ambassador, providing all candidates and employees with exceptional experience at every touchpoint, whether during an interview or as an employee.
- Own interview scheduling responsibilities in our scheduling platform Goodtime for the candidate lifecycle, including phone, virtual, onsite interviews, and candidate pregames and roundups.
- Communicate in a timely and friendly manner all interview logistics and updates to interviewers and candidates.
- Ensure data integrity in our applicant tracking system Greenhouse.
- Plan and execute quarterly in-office events.
- Act as the frontline for employee in-office queries, including badging, food services, and coordinating with our building management as needed.
- Seek out opportunities to better our processes -- we appreciate fresh eyes and are always looking to improve!
- Support ad hoc projects and requests as needed.
We’d love to hear from people with
- Hyper-organized with a keen attention to detail, you have a knack for juggling multiple tasks.
- Customer-centric focused; you put the candidate or employee’s needs first and can effectively communicate and collaborate at all levels of the organization.
- Think on your feet; you can effectively problem-solve when things go awry.
- Teamwork makes the dream work; you are comfortable working with and supporting others in different time zones.
- Curiosity: you enjoy problem-solving and improving processes.
- Ability to communicate written and orally in English at the B2+ level.
- Interest in Recruiting or Human Resources.
- Experience with Greenhouse and Goodtime are a plus.
Why SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
What We Do
We deliver intuitive, people-centric solutions that help industry leaders quickly and confidently make important decisions, take action, and achieve tangible results. Our AI-powered platform is built with a purposeful balance of humanity and technology, weaving together over 20 years of experience with data derived from billions of real questions and responses. Today, we offer enterprise solutions for agile experience management and insights by our three product brands: Momentive, GetFeedback, and SurveyMonkey.
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