Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.
LocationSan Francisco (4+ days/week in our Mission office)
The Opportunity
Behind every great customer experience is a series of herculean efforts performed by folks that rarely get the recognition they deserve. At Assembled, we're on a mission to empower these heroes with the tools they need to scale exceptional support operations. As the third recruiter on our fast-growing team, you'll help us build the exceptional team that builds exceptional products.
This isn't just another recruiting role — it's a chance to shape the culture and future of a company that's transforming how the world's leading brands deliver customer support. You'll be a culture bearer, a strategic partner, and a driving force in bringing together the special go-to-market team who who will write Assembled's next chapter.
What You'll Do
As a full-cycle recruiter and key presence in our San Francisco office, you'll:
Champion our talent strategy for GTM roles (with a focus on Sales and Success), from initial outreach through offer acceptance and beyond
Be the face of Assembled in our Mission/Potrero office, creating memorable candidate experiences that reflect our values of empathy, curiosity, and determination
Partner strategically with hiring managers and leadership to design hiring processes that identify not just skilled professionals, but future Assemblers who will thrive in and elevate our culture and connections
Build meaningful pipelines through creative sourcing strategies, thoughtful inbound programs, and strategic agency partnerships
Elevate hiring excellence by coaching and empowering managers to own their part of the process while you provide expert guidance
Balance scale with soul — managing high-volume recruiting while ensuring every candidate feels the care and attention they deserve
Shape compensation philosophy through data-driven benchmarking and thoughtful offer strategies
Drive continuous improvement using metrics and insights to refine our hiring approach
You're not just an experienced recruiter — you're someone who believes that recruiting is fundamentally about relationships and human connection. You:
Bring 2+ years of full-cycle recruiting experience, including at least 1 year in-house
Have proven success at an early-stage company (Series B or earlier), competing for and winning top-tier talent
Excel at recruiting diverse talent who can build strong connections with our team and customers
Thrive in ambiguity and naturally bring structure to undefined challenges
Are a confident closer, skilled in benchmarking compensation, crafting compelling offers, and selling candidates
Partner effectively with executives and senior stakeholders as a trusted advisor
Feel energized by going above and beyond to create exceptional experiences for candidates and employees alike
Love in-person collaboration and are excited about being in our SF office 4-5 days per week
Join a special group of people who learned the ropes at companies like Stripe, Google, Airbnb, and more. We're a fast-growing, empathy-driven team that encourages transparent communication, bias toward action, and open disagreements (without the ego).
All Assemblers are encouraged to act like owners, and our compensation packages reflect that. Between competitive equity, comprehensive health coverage, 401(k), monthly stipends for wellness and learning, catered lunches, and more — we take care of our team in big and small ways.
Most importantly, you'll be building for the teams who are quietly carrying their companies each day — and for the customers who just want answers. Your work will directly impact how millions of customer interactions happen every day.
Ready to help us assemble something extraordinary?
What the Team is Saying
What We Do
Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.
Why Work With Us
Assembled is built on the belief that great teams, like great support agents, lead with empathy, ownership, and action. We work transparently, give and receive feedback as a gift, and show up for each other across roles. It's a culture where titles take a back seat to impact, and everyone’s invested in building something that truly supports people.
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Assembled Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our roles we're hybrid, Monday & Thursday in-office
