The Recovery Support Navigator (RSN) helps patients navigate systems, develops a service plan based on those identified needs, facilitates access to social service benefits and other internal and external resources, monitors the patient's progress, and advocates on behalf of the patient to ensure completeness and continuity of care. The RSN works collaboratively with team members and providers, reaches out to patients for scheduling and monitoring of continued progress, and tracks relevant data points as required. Responsible for documentation in the electronic medical record and complying with all data entry, data integrity, and data tracking requirements for LCHC and funding agencies' contract monitoring reports as required.
ESSENTIAL RESPONSIBILITIES / DUTIES:
Addressing Needs
- Addresses patients’ needs and goals of funding agencies
- Monitors patients' progress via patient's level of functioning, adherence to treatment plans, recovery/relapse process and/or service needs
- Assists with scheduling outpatient visits and follow-up as needed
- Provides referrals and supports clients using a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings. Coordinates with Interpreter Services, as needed
- Develops and maintains strong relationships with the community and resources to ensure patient access
- Collaborates and coordinates with health care team members, including social work, to promote positive prevention, harm reduction.
EDUCATION:
- Bachelors or Associate's degree (or equivalent combination of formal education and experience in community health) plus a minimum of 1 - 2 years in healthcare is preferred.
EXPERIENCE:
- Preference for 2+ years of experience working in a health care setting, preferably with individuals with substance use disorders.
Skills Required
- Bachelor's or Associate's degree (or equivalent combination of education and community health experience)
- 1-2 years in healthcare
- Experience working with individuals with substance use disorders
What We Do
Lynn Community Health Center is the largest provider of primary care, behavioral health, eye care, and dental services in one of the most medically underserved communities in Massachusetts. Established in 1971 as a small storefront mental health clinic, we now have more than 550 employees at multiple sites throughout the City of Lynn. We serve more than 46,000 individuals annually—40% of all Lynn residents and children under 18. Our mission is to provide comprehensive health care for everyone in our diverse community, regardless of ability to pay. Our target populations are those with the greatest barriers to care: the poor, minorities, non-English speaking, children, teens and the frail elderly. A significant percentage of our patients have behavioral health needs. To best achieve our mission, we have developed an innovative model of Integrated Care in which primary care and behavioral health providers practice together as a team, co-managing patient care. This has significantly improved access and reduced stigma for those in need of behavioral health care. Our teams are distinguished by a fierce dedication to empowering disenfranchised communities. It is an incredible learning environment for every employee, in which there exist opportunities for both providing and receiving mentoring and coaching, participating in innovative pilot projects, and the satisfaction of a job well done.
