The Role
Handle outbound and inbound calls to US/UK customers to collect overdue payments, negotiate arrangements, maintain accurate records in CRM, meet monthly recovery targets and KPIs, ensure compliance with recovery regulations, escalate complex cases, and maintain professional client relationships.
Summary Generated by Built In
We are seeking a highly motivated and experienced Recovery Executive with 2–3 years of hands-on experience in debt recovery/collections. The ideal candidate must possess strong English fluency with a clear US or UK accent and proven experience handling US and UK clients professionally.
Key Responsibilities:
Handle outbound and inbound calls with US and UK customers regarding outstanding payments.
Follow up on overdue accounts and negotiate payment arrangements.
Maintain a high level of professionalism and customer service during calls.
Ensure compliance with company policies and international recovery regulations.
Maintain accurate records of customer interactions and payment commitments.
Achieve monthly recovery targets and performance KPIs.
Escalate complex cases to senior management when required.
Resolve client queries efficiently and maintain long-term professional relationships.
Required Skills & Qualifications:
2–3 years of experience in debt recovery / collections (international process preferred).
Excellent English communication skills (both verbal and written).
Neutral, clear US or UK accent with strong pronunciation.
Experience handling US/UK clients.
Strong negotiation and persuasion skills.
Ability to work under pressure and meet targets.
Good knowledge of CRM systems and MS Office.
Strong listening skills and problem-solving ability.
Preferred Qualifications:
Experience in international BPO or financial services.
Knowledge of US/UK recovery laws and compliance standards.
Key Competencies:
Target-driven
Confident communicator
Professional phone etiquette
Customer-focused mindset
Strong follow-up skills
Skills Required
- 2-3 years of experience in debt recovery / collections (international process preferred).
- Excellent English communication skills (verbal and written).
- Neutral, clear US or UK accent with strong pronunciation.
- Experience handling US/UK clients.
- Strong negotiation and persuasion skills.
- Ability to work under pressure and meet targets.
- Good knowledge of CRM systems and MS Office.
- Strong listening skills and problem-solving ability.
- Experience in international BPO or financial services.
- Knowledge of US/UK recovery laws and compliance standards.
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The Company
What We Do
University Living is a global online marketplace specializing in verified student accommodation. The company helps international students discover, compare, and book high-quality housing near universities across various international hubs, including the UK, USA, Europe, Australia, Singapore, and the UAE. Beyond housing, they offer 24/7 expert support and integrated services such as visa solutions, flight tickets, and international money transfers to ensure a seamless student mobility experience.
