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Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
SoFi Bank N.A. seeks Recovery Operations Senior Analyst in San Francisco, CA:
Job Duties: Lead the ideation, process build-out, and execution of a robust control infrastructure for; Recovery operations, across the different operational streams. Partner with CCoE's Operations Risk Control team in drafting the framework for new controls and updating existing policies and procedures to align with the framework. Identify process and procedure issues, and areas of opportunity for introducing strong control risk management as it relates to Recovery Operations. Support the build out and deployment of a full set of operational control checks for the Internal Recovery Unit (IRU); Ensure adequate controls are present in all aspects of the IRU's operation; including monthly account assignment into the IRU, bi-weekly DSC scrub, settlement offering and arrangement, compliance with settlement break parameters, program completion and performance reporting. Develop and maintain robust monitoring and reporting capabilities to track the different streams of Recovery Operations across SoFi's lending businesses. Lead an internal monthly review of portfolio trends, control reporting, and engineering progress updates. Perform operational oversight of our Recovery vendors, requiring vendor staffing and process optimization discussions, regular performance reviews, operational due diligence, and annual on-site audits to ensure adequate controls and alignment with contractual agreements. Part-time telecommuting is an option. Hybrid work from SoFi offices in San Francisco, CA.
Requirements: Master’s degree in Information Technology, Analytics, Operations Research or related quantitative field and (2) two years of experience in the job offered or related occupation.
Special Skill Requirements: 1.) Data Analysis; 2.) Business Data Management; 3.) Data Mining; 4.) Business Forecasting; 5.) Database & Querying Languages; 6.) Business Intelligence & Visualization (Tableau and Power BI); 7.) programming and scripting for data-related tasks; 8.) Process Automation (VBA, Alteryx); 9.) Executive Presentation/Communication; and 10.) Cross-Functional Collaboration. Any suitable combination of education, training and/or experience is acceptable. Part-time telecommuting is an option. Hybrid work from SoFi offices in San Francisco, CA.
Salary: $160,000.00 - $176,000.00 per year.
Submit resume with references using the apply button on this posting or by email to: Req.# 1014.107.2 at: ATTN: HR, [email protected].
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Skills Required
- Master's degree in Information Technology, Analytics, Operations Research, or related quantitative field
- Two years of experience in the job offered or related occupation
- Data Analysis
- Business Data Management
- Data Mining
- Business Forecasting
- Database & Querying Languages
- Business Intelligence & Visualization (Tableau and Power BI)
- Programming and scripting for data-related tasks
- Process Automation (VBA, Alteryx)
- Executive Presentation/Communication
- Cross-Functional Collaboration
- Any suitable combination of education, training, and/or experience
What the Team is Saying
SoFi Compensation & Benefits Highlights
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Healthcare Strength — Healthcare options are described as comprehensive, spanning medical, dental, vision, company‑paid life and disability, EAP, and mental‑health coaching/therapy, along with wellness and gym programs. Some plans include employer HSA contributions and even 100% premium coverage in certain cases, underscoring robust day‑to‑day support.
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Parental & Family Support — Programs include up to 12 weeks of fully paid parental leave, fertility and adoption resources, and subsidized backup child and elder care. Additional offerings such as pet insurance round out a family‑friendly package.
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Leave & Time Off Breadth — Time off includes flexible vacation for exempt staff, generous PTO/sick time for non‑exempt employees, paid holidays, bereavement, jury duty, disability leaves, and early‑release “SoFi Fridays.” This breadth creates multiple avenues to step away and recharge across different employee groups.
SoFi Insights
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
