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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
We are seeking a highly organized and experienced litigation manager to oversee management of a growing litigation caseload of defaulted loans across 3 national litigation networks and over a hundred local attorney offices.
What you’ll do:
- This individual will provide oversight on 10,000+ active SoFi litigation placements with our attorney network across Personal Loans, Student Loans and Credit Card accounts. They will review each network’s caseload and work on optimizing execution, including assistance with preparations for hearings, mediations, arbitrations, and trials.
- The role will be responsible for reviewing individual cases, assessing the proposed pleadings, settlement arrangements, and ensuring proper documentation is available and provided as the case demands.
- They will act as cross-functional liaison between our external litigation network, and SoFi’s in-house counsel, in legal matters that straddle both sides (like a customer’s motion to compel arbitration), and will be expected to have regular engagements with internal partners including, Compliance, Finance, Internal Audit, and Third Party Risk Management.
- They will work with our Recovery analyst to track performance at the network, state, and product level, introducing key industry metrics/KPIs and delivering regular portfolio reporting to management.
- They will evaluate our current litigation engagement model with an eye to improving our internal processes and platforms, identifying workflow gaps and implementing operational enhancements to further our efficiency.
- They will demonstrate excellent organizational and project management skills, including the ability to manage multiple complex litigation matters simultaneously while adapting to changing priorities and deadlines
What you’ll need:
- 5 years minimum litigation paralegal experience, preferably managing a caseload of defaulted consumer loans at a FinTech or large bank, or at a law firm or in-house legal department.
- Bachelor's degree with ABA paralegal certification or Associates/Bachelor’s degree in paralegal studies
- Significant experience on a litigation case management platform similar to Legal Tracker, CounselLink, or a relational database used to manage litigation caseload.
- Strong analytical capabilities and problem-solving skills. Stellar written and verbal communication, and a keen attention to detail.
Nice to have:
- Experience with Convoke’s suite of products, ideally Convoke Origin, Pulse and CRM
- Knowledge of litigation scoring models and the variables that inform their performance. Experience executing post judgement remedies (liens, garnishments, dormant judgement sales etc.)
- Expertise with data management, dashboard development and statistical analysis. Ability to effectively communicate data metrics and insights to key stakeholders and leadership.
Skills Required
- At least 5 years of litigation paralegal experience, preferably managing defaulted consumer loan caseloads
- Bachelor's degree with ABA paralegal certification, or an associate's or bachelor's degree in paralegal studies
- Significant experience using a litigation case management platform such as Legal Tracker, CounselLink, or a relational database
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Keen attention to detail
- Experience with Convoke Origin, Pulse, and CRM products
- Knowledge of litigation scoring models and performance variables
- Experience executing post-judgment remedies, including liens, garnishments, and dormant judgment sales
- Expertise in data management, dashboard development, and statistical analysis
What the Team is Saying
SoFi Compensation & Benefits Highlights
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Healthcare Strength — Healthcare options are described as comprehensive, spanning medical, dental, vision, company‑paid life and disability, EAP, and mental‑health coaching/therapy, along with wellness and gym programs. Some plans include employer HSA contributions and even 100% premium coverage in certain cases, underscoring robust day‑to‑day support.
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Parental & Family Support — Programs include up to 12 weeks of fully paid parental leave, fertility and adoption resources, and subsidized backup child and elder care. Additional offerings such as pet insurance round out a family‑friendly package.
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Leave & Time Off Breadth — Time off includes flexible vacation for exempt staff, generous PTO/sick time for non‑exempt employees, paid holidays, bereavement, jury duty, disability leaves, and early‑release “SoFi Fridays.” This breadth creates multiple avenues to step away and recharge across different employee groups.
SoFi Insights
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
