Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
Ensuring superior customer service delivery
Management of the Third party and recovery claims with service providers
Achieving the financial performance indicators
Qualifications
Minimum Qualifications
Matric
Must be FAIS compliant
Computer literate
Paralegal minimum qualification and LLB would be an advantage
Experience Required
Insurance :
5 years Recovery, Liabilities& Legal experience
Co-ordinate and collate all supporting documentation on IMS for handover to the legal collection firm appointed.
Analyse the documentation to ensure that the information is current and all recovery information is included.
Action any incoming correspondence, telephonic enquiries, paid up letters, filing and ad hoc queries from legal collection firm ito the SLA agreed to.
Maintain the registers (manual and electronic) kept by the department for all collection matters by clearly reflecting the current status of each case.
Liaise with the relevant attorney firms offices to obtain the necessary documentation required by the legal collection firm supporting SIL’s claim from the Third party.
Deal with all the queries on a daily basis by liaising with the relevant departments and providers.
Escalate those queries that cannot be resolved to management so that a decision can be taken timeously.
Maintain high ethical standards, by ensuring timelines are met and that the data provided is accurate.
Maintain all bank/departmental records and manage the outsource process by adhering to external and internal service level agreements.
Identify possible recovery and third party claims and allocate where applicable to the agreed panel attorney.
Regular audits on the performance of the panel attorneys.
Checks that all matters where the lawyers accepted a settlement is within the agreed Mandate as a agreed to by the SBFC Directors and refer to management if not in line with mandate.
Additional Information
Behavioral Competencies:
- Articulating Information
- Checking Details
- Developing Expertise
- Following Procedures
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Providing Insights
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Client Knowledge
- Client Retention
- Client Servicing
- Client Value Propositions
- Insurance Principles
- Insurance Products & Services
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
