Williams Lea is hiring for a Records Compliance Specialist for our New York City office to work Monday to Friday 8:00 am to 5:00 pm!
Pay: $28.00 - $30.00/hour
Benefits:
- Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Additional Employee Perks and Discounts
The Senior Records Associate is a member of the Williams Lea team delivering exceptional customer service to our clients. Responsibilities include file and database maintenance, fulfilling client record requests and general office duties as needed.
Job qualifications
- High school diploma or equivalent required
- One year or more of customer service experience, preferably in legal, banking or large corporate environment preferred
- Attention to detail with emphasis on accuracy and quality
- Ability to work in a team environment and prioritize work to balance multiple projects and deadlines
- Intermediate computer skills required, prior records management database experience preferred
- Must be comfortable with repetitive tasks and maintaining consistent focus
- Excellent interpersonal and communication (verbal and written) skills
- Ability to handle sensitive and/or confidential materials required
- Must be able to lift up to 50 lbs. and push carts full of files on a regular basis
- Must be able to work standing up all or most of the time
Job duties
(* denotes an “essential function”)
- *Creation of new files, following established procedures
- *Data entry into the records management database
- *Prepare records/boxes for off-site storage as necessary, adhering to document retention policies
- *Locate/retrieve files at client request
- *Follow-up on checked out files to guarantee records are returned in a timely manner
- *Participate in department projects as needed
- *Provide a high level of customer service and respond to all customer requests within the established standard time frame
- Communicate with client on job or deadline issues
- Liaise with offsite storage vendors when needed
Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
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What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace.
Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.
Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
