Job Description
About Quantanite:
Quantanite is a leading Business Process Outsourcing (BPO) and Customer Experience (CX) solutions provider, empowering fast-growing companies and global brands to optimize their operations. By combining automation with human expertise, we deliver seamless customer experiences and exceptional business outcomes. With operations across four continents, we are a diverse, dynamic, and ambitious team looking for individuals who share our values and vision.
Website: www.quantanite.com
Please check the details below to understand the job role, requirements and offers
Working Days: 5 days per week as per the duty roster, if required to work on the 6th day, it will be compensated as overtime (OT)
Working Hours: Must be able to work on a rotational basis: 9:00 AM – 6:00 PM or 11:00 AM – 8:00 PM (Monday–Wednesday), and 9:30 AM – 7:30 PM (Thursday–Sunday)
Job responsibilities:
- Sign handover documents at the start and end of each shift, and report reporting time/presence to the Admin Work Group
- Ensure cleanliness and proper arrangement of the front desk area at the start of each shift
- Conduct a daily female washroom inspection to verify cleanliness and adequate supplies, and sign the corresponding checklist
- Monitor office entry, maintain a record of all visitors, and ensure only authorised personnel are permitted entry
- Verify the availability and functionality of front desk equipment (laptop, mouse, scanner, register/logbook, telephone, pen, cooler, remote, keys, and first aid box) and log entries in the register; report any missing items to the line manager
- Check employee ID cards during shift-in to ensure proper identification and compliance
- Promptly notify the relevant department or concerned person upon any guest arrival
- Confirm daily attendance and presence of security guards and cleaning staff
- Escalate any operational issues or difficulties to the line manager and refrain from making independent decisions without managerial approval
- Ensure entry/exit security in the absence of the assigned security guard
- Suspend asset movement in the receptionist's absence, in accordance with policy
- Receive parcels, bills, and official documents, and hand them over to the relevant department with a signed register entry
- Record details of incoming office supplies and other products in the supplies register
- Scan assets using a barcode scanner during all asset movement procedures
Required qualification & background:
Bachelor's degree in any discipline
Required experience:
1-2 years of experience in the relevant field (Preferred)
Specific skills/technical expertise requirement:
Ability to work under pressure
What we offer:
- Competitive Salary
- Festival Bonuses
- Overtime Allowances
- Monthly Allowances (Transportation, Food)
- Paid Sick Leaves & Annual Leaves
- Medical Insurance
- Friendly Environment, Celebratory and Collaborative Culture
- Opportunity for Professional Development
- Regular Team and Organization-wide Event
Skills Required
- Bachelor's degree in any discipline
- 1-2 years of relevant experience
- Ability to work under pressure
- Ability to work rotational shifts as scheduled
- Familiarity with front-desk equipment (barcode scanner, scanner, telephone, laptop) and logging procedures
What We Do
We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter. Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them. Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges. To learn more visit us at www.quantanite.com.
