Receptionist

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday!

PURPOSE OF THE JOB 

The purpose of the Receptionist is to operate a multi-line telephone system, answering incoming calls and directing callers to appropriate personnel.  This role will ensure that the telephone system is operating efficiently at all times.  This role exists to greet and assist visitors, vendors and applicants coming to the office of ICW Group and providing exceptional customer service. This position requires working onsite Monday – Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets and assists visitors to ICW Group offices and provides exceptional customer service. 

• Receives, screens, and directs visitors in a professional and courteous manner, and notifies appropriate personnel ensuring timely connection and friendly service.
• Receives and routes incoming calls and takes messages when necessary.
• Reports problems related to the telephone system to Manager for further action.
• Retrieves and forwards messages received in afterhours mailbox to appropriate employee or department contact.
• Coordinates receipt of subpoenas and/or summons.
• Regularly reviews Emergency Procedures manual and Unwelcome Visitor procedures to ensure familiarity with processes.
• Handles opening and closing procedures.
• Performs overhead paging when requested.
• Books/schedules conference rooms.
• Provides directions to our building when requested.
• Performs various tasks assigned by other departments as needed.
• May create, maintain, and update various information databases or other technology tools.
• Responds to general inquiries concerning department and ICW activities in accordance with established policies and procedures. 

SUPERVISORY RESPONSIBILITIES 

This role does not have supervisory responsibilities.

EDUCATION AND EXPERIENCE 

High School Diploma or GED required.  Associate’s degree a plus.  Minimum 2 years of related experience in an office or customer service setting required.  

CERTIFICATES, LICENSES, REGISTRATIONS 

None required.

KNOWLEDGE AND SKILLS

Working knowledge of Microsoft office (Word, Excel, etc.) and familiarity with standard office machines. Excellent customer service skills. General functional knowledge related to ICW departments may be required.  Ability to speak effectively before groups of customers or employees of organization. Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving customers and service type issues.

PHYSICAL REQUIREMENTS  

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.  

WORK ENVIRONMENT  

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. The noise level in the work environment is usually moderate.

The current range for this position is

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.