Job Title
ReceptionistJob Description Summary
Responsible for front desk and office support operations for commercial services efficiently and effectively.Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet / Direct All Visitors
Provides an elevated level of care as they engage with customers, guests, and clients.
Proactively greets familiar faces with a smile and using their name. Wishes them well with their day. Helps, as needed.
Able to confidently answer Frequently Asked Questions.
Answer questions regarding wayfinding - Strong knowledge of the workplace and escorts end-users to their destination, within reason.
Badging
Ensures that everyone who enters the building is authorized. Each entrant into the workplace should have a visible badge. If they do not, the Receptionist will need to ask the individual to stop and register.
Assists contractors, new hires, and current employees with badging needs. Assign loaner badges as needed.
Welcomes and checks customers, guests and clients in and ensure guests connect with host. Assist guests with check-in using iPads.
Assist with vendors signing in and connecting them with the correct POC with Intuitive.
Manage Phones
Answers incoming calls with a warm greeting.
Utilizes candid responses for answering calls, routing calls, etc.
Uses standard language and escalation protocols for answering and directing phone calls.
Other Tasks
Assist with event support – Event set up, catering set up, etc
Ensures lobby area is presentable - Ensures the space is tidy, free of clutter and safety hazards. Submit work orders as needed based on inspection of the lobby.
Ensure content on lobby monitors are updated daily with meetings, schedules, etc. Working on additional content on monitors such as employee Birthdays/Anniversaries, etc.
Receptionists to work with Senior Workplace Experience Manager on hospitality programs
Generate proactive work orders for the building. Minimum requirement for proactive work order generation is 5 per week.
Receives incoming USPS mail and ensures it's routed to the shipping and receiving associate.
Provides additional administrative tasks, as needed, throughout the workday.
Knowledgeable on Lost & Found protocol and supports where needed.
PHYSICAL CONDITIONS
While performing this job, the employee may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; and be regularly required to walk, talk, and hear.
REPORTING RELATIONSHIP
Role will report to the following:
Senior Assistant Facilities Manger
METRICS
Role will be evaluated on the following:
Positive attitude
Professionalism
Efficiency and dependability
Organization
Customer service and people skills
Desk and phone coverage
Turnaround time
Accuracy of analysis
Timeliness of analysis
Vendor management
BACKGROUND AND EXPERIENCE
Post-Secondary Education
0-3+ years of experience in a receptionist or administrative support role
Front desk and/or office experience a plus
COMPETENCIES
Strong written and oral skills
Basic computer skills, strong Microsoft Office Suite skills a plus
Ability to plan, organize and manage processes
Basic knowledge of office administrative duties
Ability to follow instructions and procedures
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $21.25 - $25.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”Top Skills
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
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