Receptionist

Job Description:

Weekend Receptionist

Fountains Lodge Care Home, 13 - 17 London Road, Southborough, Tunbridge

Wells TN4 0RJ

CQC rating: Good

Carehome.co.uk rating: 9.7 / 10

£12.25 - £13.25 per hour

Permanent contract - 13 hours per weekend Saturday and Sunday

Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose-built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.
All bedrooms are tastefully decorated and offer en-suite facilities, while some come with patio doors providing direct garden access. It also has a suite suitable for couples.
The home has its own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.
Situated in Southborough, the home is a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.
Staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.
Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.
There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. 

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You’ll help us make health happen by:

• Acting as the first point of contact for all visitors to the home

• Taking responsibility for managing new enquiries

• Providing advice and support both face to face and over the phone

• Conducting show-arounds within the care home

• Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing

• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

Key Skills / Qualifications needed for this role:

You’ve worked as a receptionist before with experience in providing excellent customer service, you'll have a friendly manner both face to face and over the phone. You’re approachable and organised and can build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people’s lives.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support

• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350

• Wagestream - Have early access to up to 40% of your earned wages within minutes

• 28 days holiday

• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!

• Free meal on every shift

• Interest-free annual travel loan to enable the purchase of public transport annual season tickets

• We offer a range of Bupa pension plans – find out more on our career site

• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site

• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health

• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences. 

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

** Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.

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