Receptionist

About Specialty Program Group:

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International.  SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies).

About Commonwealth Underwriters:

Commonwealth Underwriters, a Monarch E & S company is a specialty insurance brokerage and underwriting firm based in Richmond, VA. We specialize in hard to insure and nonstandard insurance risks that standard carriers may often decline. Our expertise lies in surplus lines and specialty markets and we pride ourselves on delivering creative, reliable coverage options for complex exposures.

About the Position:

The ideal candidate for this position will possess excellent customer service skills and serve as a technical resource to a large and growing commercial lines underwriting/brokerage team.  Successful applicants will work with the in-house broker to request and review underwriting information for processing of endorsements, preparation of quotes and processing bind orders.

Work Location

This position is a full time, on site role located in Richmond, VA ( 2112 W Laburnum Ave Suite #105C, Richmond, VA 23227)

Responsibilities:

• Opens reception area and office by 8:30 am each day and closes reception area at the end of the day

• Maintains reception area and all common areas in a clean and tidy manner at all times

• First point of contact for on-site visitors (including deliveries): welcomes, determines nature of business, and announces to appropriate personnel

• Presents a friendly, professional demeanor at all times

• Logs incoming new business submissions for Underwriters in a timely manner

• Answers incoming telephone calls, determines purposes of callers, and forwards calls to appropriate personnel or departments in a friendly and professional manner

• Performs backup support to other administrative areas, including but not limited to Loss Runs

• Performs other clerical duties as needed, such as filing, photocopying, collating, and printing, making appointments for all staff or for specific employees, such as executives

• Handles overnight deliveries and all incoming mail

• Maintains confidentiality in matters pertaining to management

• Other duties as assigned

Qualifications:

• High School diploma required

• Previous work experience in customer service, with a successful track record

• Excellent written and verbal communication skills

• Ability to work well under pressure and to meet tight deadlines in a fast-paced environment

• Proficiency in Microsoft Suite

• Proactive, independent work ethic with strong problem solving and analytical skills

• Willingness to be flexible, learn on the job, and maintain a can-do attitude.

• Ability to work in dynamic environment, adapting to changing requirements and collaborating with a wide

• range of colleagues to quickly deliver solutions.

• Must be highly organized and Self-motivated and goal oriented.

Compensation:

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $18-$19/hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

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HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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