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Summary
Receptionist operates a multi-line telephone console and directs calls appropriately and effectively. Greets clients, vendors and visitors and directs them to the appropriate parties or destination. Performs front desk duties for a specified office.
Location
This position is located in our Austin office. The position requires in-office/onsite presence in our Austin office 5 days a week.
Responsibilities
Answers main phone lines to the office and directs the calls appropriately.
Welcomes clients, vendors, and visitors to the office and notifies the appropriate parties of their arrival.
Schedules telepresence, conference rooms and visiting offices.
Records incoming deliveries and arranges delivery with secretary/attorney.
Arranges catering orders for meetings.
Assists with miscellaneous projects (mailings, labels, etc.).
Tracks parking validations.
Prepares check requests for general office invoices.
Arranges ground transportation for attorneys and/or clients.
Maintains daily visitor log.
Works with supervisor to submit and track building maintenance and other tenant issues.
May be asked to assist with coordination of marketing events to include creating name tags, sign in sheets, greeting guests, etc.
Other duties as assigned.
Desired Skills
Previous customer service experience. Ability to handle a large volume of calls quickly. Excellent written and oral communication skills. Professional demeanor and appearance. Self-motivated, dependable, and who has worked in a team environment. Proven behavior that is pleasant, friendly and customer oriented at all times. Knowledge of MS Word, MS Excel and email. Must be detailed-oriented. Ability to multi-task and prioritize. Ability to handle difficult situations professionally and tactfully. Flexible for overtime if needed.
Minimum Education
High School Diploma.
Minimum Years of Experience
1 year of reception/switchboard experience – preferably in a professional or legal environment.
Essential Job Expectations
While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:
Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
Provide timely, accurate, and quality work product.
Successfully meet deadlines, expectations, and perform work duties as required.
Foster positive work relationships.
Comply with all firm policies and practices.
Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
Ability to work under pressure and manage competing demands in a fast-paced environment.
Perform all other duties, tasks or projects as assigned.
Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.
Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Work Environment
The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future.
Disclaimer
The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment.
Application Process
Applicants must apply directly online instead of sending application materials via email. Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact [email protected].
Agency applications will not be considered.
No immigration sponsorship is available for this position.
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DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.
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What We Do
DLA Piper is a global law firm capable of taking care of the most important legal needs of clients wherever they do business. With offices throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, we represent more clients in a broader range of geographies and practice disciplines than virtually any other law firm in the world.
