Receptionist

Job Description:

Receptionist  

Bupa Health Centre, Clapham Junction, London, SW11 1TT (occasional requirement to work across other London clinics)

£29,300 per annum, plus fantastic benefits 

Permanent. Monday – Saturday.  Full time, 40 hours per week

We make health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

At our Bupa Clapham Health Centre, our receptionist plays a pivotal role in ensuring the smooth operation of our facility and the satisfaction of our patients. As the first point of contact, the receptionist sets the tone for the entire patient experience, providing a warm and welcoming atmosphere. They efficiently manage appointments, handle inquiries, and coordinate with healthcare professionals to ensure timely and effective care. Their organizational skills and attention to detail are crucial in maintaining accurate patient records and facilitating seamless communication within the team. By embodying professionalism and compassion, our receptionist helps create a positive and supportive environment, making every visit to Bupa Clapham Health Centre a pleasant and reassuring experience.

You’ll help us make health happen by:

• Working on reception as front of house, greeting customers and helping make their appointment as smooth and friendly as possible 

• Support our clinical staff with preparation of client files and scanning documents, giving them the time to dedicate to their patients 

• Perform day to day admin to assist with the operation of the site such as post, answering calls, emails, managing card transactions, invoices and delivery notes 

• Liaise with clinical colleagues to ensure that client reports and correspondence are issued within required timeframes 

• Ensure our facilities are well presented and provide a welcoming environment, resolving or escalating any issues when required 

Key Skills / Qualifications needed for this role:

• A background in a medical setting would be an advantage

• Proven experience delivering exceptional, client focused customer service in person 

• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease 

• Great time management and flexibility as you’ll need to switch tasks and support where needed throughout your shift 

• Excellent attention to detail, with computing skills and an understanding of the various Microsoft office packages 

• Well organised, reliable and proactive attitude

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!

• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets

• Wagestream - Have early access up to 40% of your earned wages within minutes

• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan

• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

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