As a clinic receptionist, you will play a very important part in the day to day running of the business, maintaining the operational readiness of the clinic and being the first and last point of contact for all our visitors and staff.
This is a part time position. You will be required to work 25 hours a week, Monday - Friday, from 8am - 1pm.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Job title:
Receptionist
Job Description:
What you'll be doing:
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Meet and greet visitors in a warm and friendly manner.
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Manage daily appointments and re-scheduling as and when required.
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Open and lock venue and ensure security procedures are followed.
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Door Entry Management – Identify and validate all attendees.
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Direct claimants to where they need to go/seat them outside the consultation room.
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Day to day organisational and administrative duties including data entry, and maintenance of internal computer systems
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Adherence to and implementation of HSE procedures, including weekly Health & Safety checks and upload of documents to internal HSE systems.
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Maintain business office supplies by keeping an up-to-date record of stationery surplus.
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Work closely with fellow receptionists, both in your own clinic and throughout the wider estate, ensuring all annual leave and absence is appropriately covered
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Attend and actively contribute to weekly Receptionist Team meetings
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Ensure the venue is kept to a professional standard at all times
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Provide relevant information to claimants and supporting staff and claimants whilst in venue.
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Maintain a professional relationship with claimants and ensuring customer satisfaction at all times.
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Ensure that all visitors feel welcome and comfortable throughout their experience in clinic.
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Maintenance and cleanliness of the venue at all times (ensuring that maintenance issues are reported in a timely manner) including the reception desk area
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Contribute to the Strategic Management and Development of the business
What we're looking for:
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Previous experience in a customer facing or administrative role
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Adaptive and flexible with ability to work to strict criteria and to set SLA’s
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Ability to learn new systems
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Able to work as an engaged and motivated member of a busy team
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Enthusiastic, confident self-starter
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Ability to deal confidently and tactfully with people
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Excellent attention to detail
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Flexibility to work shift patterns
What’s in it for you?
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£16,380 - 25 hours per week
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25 days’ holiday (rising to 27) with the opportunity to buy extra leave
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The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
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Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
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Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
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Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
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You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
Location:
Home-Based - GBR
,
United Kingdom
Time Type:
Part time
Contract Type:
Permanent
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What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
