Receptionist

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Provide hospitality and reception or other services defined or outlined in Epiq’s service agreement with client

Responsibilities

• Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistance

• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift

• Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors

• Answer incoming telephone calls and direct call traffic to the proper person

• Set up and reset conference rooms

• Handle hospitality requests (pantry upkeep, food and beverage setups)

• Handle AV and Laptop setup requests for video conference bookings

• Take accurate and complete messages for those employees who may be unavailable

• Promptly greet and announce visitors in a friendly and business-like manner

• Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager

• Order and stock supplies as needed

• Perform other administrative duties as requested

Requirements

• High School Diploma or GED

• Minimum of 1 year work experience preferably as a Receptionist

• Previous experience in a client service field preferred

• Ability to multitask with attention to detail

• Ability to handle complaints with professionalism, patience, and diplomacy

• Working knowledge of MS Word, Excel and Outlook

• Previous experience in a client service-oriented field preferred

• Willingness and ability to learn new skills

The Compensation range for this role is 19.26 to 24.08 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.