Jobs at Epiq

Design, build, and maintain end-to-end ML and data solutions: analyze and preprocess client data, implement ML and deep learning models, deploy LLM/GenAI solutions, build data pipelines, monitor model performance, integrate APIs, collaborate with cross-functional teams, and communicate insights to stakeholders.

Provide 1st- and 2nd-level technical support for Epiq's proprietary and third-party software via phone and email. Log and diagnose incidents in the ticketing system, resolve or escalate issues, communicate status to clients, recreate and describe quality issues, and maintain support documentation and tools to improve incident management.

Lead strategic client relationships and service delivery for large legal services programs. Manage project plans, budgets, cross-functional teams, risk mitigation, reporting, and client communication to ensure high-quality outcomes and continuous improvement.

Lead client service delivery for eDiscovery projects, manage multiple simultaneous engagements, drive client satisfaction, oversee project forecasts, budgets and quality, mentor staff, and implement process improvements across regional and global initiatives.

Lead client relationships and coordinate eDiscovery project delivery, ensuring quality, timely execution, forecasting, communication, issue escalation, and maintenance of project status and financials.

Lead client engagements by developing and implementing consulting plans, managing timelines/budgets, coordinating stakeholders, monitoring progress, mitigating risks, and delivering regular reports to senior management. Foster team collaboration and continuous improvement to achieve operational and legal outcomes.

Advise clients on defensible, AI-enabled eDiscovery review workflows. Build and manage ML/GenAI models (EpiqAI, Relativity aiR/Active Learning), craft prompts, validate statistical measures, draft protocols, transfer knowledge to review teams, mentor colleagues, and support business development and thought leadership.

Transcribers produce high-quality transcripts accurately and timely, maintain productivity levels, proofread work, and ensure communication with colleagues.

Manage eDiscovery and cyber incident response projects: serve as client lead, coordinate data transfer, design workflows for data identification and reduction, perform data mining and reporting, and close cases while consulting on advanced eDiscovery tools and methodologies.

The Account Director leads sales of eDiscovery services, managing client relationships, identifying upsell opportunities, and achieving revenue targets in the Northeast region.

Coordinate and perform high-accuracy transcription of court proceedings, manage confidential legal documents and case files, provide litigation support and quality control, and collaborate with legal professionals to ensure compliance with legal reporting standards.

Own and execute partner alliance initiatives with Legal AI vendors. Manage co-selling, pipeline tracking, QBRs, KPI reporting, partner portals, and cross-team workflows to drive revenue and operational excellence.

Manage and oversee cybersecurity reviews, vulnerability assessments, data privacy, and SIEM processes. Collaborate with IT/security teams, provide technical support, analyze security data, document protocols, ensure governance compliance, and coach security staff to improve security posture and operational performance.

Review, edit, and prepare legal documents for accuracy, clarity, and compliance; provide constructive feedback; perform data entry and analysis; implement quality control; support litigation document preparation and collaborate with teams while handling confidential information.

Design, implement, and support enterprise endpoint management using Microsoft Intune and related tools. Configure device compliance, conditional access, MDM/MAM, app protection, patch management, and integrations (Entra ID, Defender, Tanium, Axonius). Automate with PowerShell, troubleshoot complex device issues across Windows, macOS, iOS, and Android, document runbooks, and collaborate with security and infrastructure teams to improve posture and deployment efficiency.

Lead QA activities and projects, design and execute test plans and automation, identify and resolve defects, collaborate with development teams, report testing progress, mitigate risks, and foster a productive QA team environment.

Lead consultative sales for Legal Transformation Services, building C-level relationships, driving LTS revenue and cross-sell to broader legal solutions, liaising between clients and delivery teams, evangelizing offerings at industry events, and ensuring successful solution delivery and account growth.

Manage end-to-end law firm engagement contracting: review, redline, negotiate, finalize engagement letters and outside counsel agreements; serve as primary negotiation contact; use CLM tools to manage workflows; develop playbooks, templates, and governance; support onboarding, rate negotiation, vendor governance, conflicts review, and process improvement.

The role involves developing cloud-native applications and AI features for data governance using Azure and Microsoft 365, focusing on security and compliance in regulated environments.

The Principal Consultant provides expert solutions to ensure client satisfaction, coordinates project timelines and budgets, fosters collaboration, and monitors consulting progress while providing updates to management.