Jobs at Epiq

Manages eDiscovery client relationships and multiple concurrent projects from planning through final production. Serves as the primary client liaison, coordinates deliverables and schedules, verifies quality and requirements, maintains project records, resolves or escalates issues, and reviews financial and billing information. Provides leadership to clients and internal teams while ensuring timely, accurate service delivery during U.S. business hours, including weekend coverage when needed.

Leads complex, client-facing legal services projects from planning through delivery. Manages strategic client relationships, supervises and mentors project teams, oversees quality and SLA compliance, drives process improvement, and manages forecasting, resource planning, data workflows, reporting, and billing accuracy. Collaborates across legal, data, analytics, and operations teams to deliver scalable outcomes and operational excellence.

Oversee daily operations, customer satisfaction, business innovation, stakeholder collaboration, project delivery, KPI reporting, compliance, and continuous operational improvement. The role requires leading teams, improving workflows, maintaining quality standards, and aligning operational performance with organizational goals.

Manages multiple electronic discovery projects and client relationships from planning through final production. Serves as the primary client liaison, coordinates deliverables and schedules, monitors requirements, maintains project status records, resolves or escalates issues, verifies quality, and reviews financial and billing information. Provides leadership to clients and internal teams while ensuring timely, accurate, and high-quality service delivery.

The Engagement Manager manages client engagements, drives customer success, develops engagement strategies, and oversees end-to-end project delivery. Responsibilities include coordinating internal teams, ensuring timely completion, tracking engagement outcomes, reporting results, and maintaining strong client relationships. The role also supports business innovation, coaching, operational management, recruiting, professional development, and continuous improvement. A bachelor’s degree and 5–7 years of relevant experience are required; Intapp experience is also specified.

Design, develop, and maintain scalable enterprise applications, APIs, microservices, data integrations, and cloud-native services. Build production AI capabilities using LLMs, RAG, vector databases, semantic search, and prompt engineering. Own features through deployment and support, contribute to architecture decisions, ensure security and performance, troubleshoot production issues, evaluate emerging technologies, and mentor junior engineers while collaborating with product, data, DevOps, and business teams.

Leads global marketing automation and lifecycle marketing programs across B2B and B2C markets. Manages campaign operations, customer journey orchestration, segmentation, lead nurturing, CRM integration, performance analytics, and MarTech transformation. Trains teams, troubleshoots platforms, improves campaign engagement and conversion, and applies generative AI and automation tools to increase operational efficiency and pipeline growth.

Manages end-to-end email marketing campaigns using Salesforce, Pardot, and Marketing Cloud Next. Responsibilities include audience segmentation, campaign deployment, automation, QA, templates, forms, landing pages, reporting, dashboards, trend analysis, lead scoring support, and database health initiatives. The role monitors campaign metrics such as opens, clicks, conversions, MQLs, and campaign influence, then recommends improvements to increase marketing effectiveness.

Build and operate cloud infrastructure for an AI platform: design Terraform modules, run production Kubernetes, manage CI/CD and release engineering, implement observability and SLOs, enforce security/compliance controls, manage secrets and certificates, and support incident response and platform readiness.

Lead global account management and business development targeting Compliance Function leaders. Develop strategic account plans, prospect and nurture compliance personas, drive sales and contract negotiations, collaborate with delivery teams to meet client objectives, provide consulting, and oversee client communications and reporting.

Creates and maintains online help, release notes, concept, task, and reference documentation for cloud-based legal technology products, including AI-enabled features. Collaborates with product and engineering teams throughout Agile development, improves content usability and consistency, and translates complex software information into clear user-focused materials. The role may also produce feature-tour videos and requires experience with MadCap Flare, XML, CSS, enterprise B2B software, and development-tracking tools.

Build training curricula, documentation, release-readiness materials, sales enablement, client resources, messaging, and demo scripts for an AI-powered legal platform. Develop AI agents and automations, support power users, scale onboarding, and measure training effectiveness. Collaborate with Legal Engineering, Customer Success, Product, and global teams while serving clients across regions.

Serve as the legal expert throughout the sales cycle by leading prospect discovery, delivering tailored platform demonstrations, translating legal workflows into proof-of-concept plans, defining success criteria, and advising decision makers on AI capabilities. Partner with Sales and Customer Success to scope expansions and ensure clean handoffs to deployment teams. The role requires legal practice experience, an active or prior US bar membership, strong presentation skills, and familiarity with legal technology.

Leads legal technology proof-of-concepts from kickoff through go-live by configuring workflows, applying legal expertise, training users, resolving implementation issues, and coordinating with Engineering, Product, and Customer Success. Translates client feedback into product use cases and user stories while managing multiple engagements and supporting clients across global regions.

Own client relationships from onboarding through renewal and expansion for an AI-powered legal platform. Lead onboarding, training, adoption, account-health tracking, renewals, and expansion planning. Advise legal teams, analyze usage data, identify account risks, automate routine work, and share client feedback with Product. Help establish customer success processes, playbooks, and internal sales training while collaborating with Legal Engineering, Product, Engineering, Enablement, and Sales.

Leads complex eDiscovery and legal operations projects from planning through delivery, manages strategic client relationships, and oversees project portfolios. Supervises, mentors, and evaluates project teams while coordinating cross-functional stakeholders. Drives quality assurance, SLA compliance, root cause analysis, process improvement, forecasting, resource planning, data workflows, reporting, and billing accuracy. Advises clients on complex requirements and supports enterprise-wide initiatives and best-practice development.

Manages multiple eDiscovery client projects and relationships from planning through final production. Serves as the primary client liaison, coordinates deliverables, maintains project records, monitors schedules and financial information, verifies requirements, and proactively resolves or escalates issues. Requires strong knowledge of eDiscovery, litigation support, database management, data processing, and legal document review, along with confident communication and project leadership skills.

Serves as the primary client liaison and case consultant for eDiscovery projects. Interprets client requirements, advises clients on Epiq services and Relativity, coordinates internal departments and third-party providers, maintains project documentation, and supervises Client Services team members. Provides project updates and performance reports to optimize resources and service delivery. Requires strong communication, organization, problem-solving, customer service, and eDiscovery expertise.

The Technical Project Analyst manages client eDiscovery workflows, including preparing and processing data in Relativity, troubleshooting workspaces and deliverables, tracking project progress, and coordinating client and internal stakeholders. The role serves as a primary client contact, manages competing priorities, investigates data issues, supports reporting and handoffs, and ensures accurate, timely deliverables. It requires strong eDiscovery knowledge, technical aptitude, client-service skills, and availability for a Sunday–Thursday schedule with occasional extended hours.

Assists project managers with eDiscovery client data, workflows, reporting, quality control, deliverables, archival requests, and client communications. Coordinates priorities across project teams, troubleshoots data issues, performs complex processing and productions using Relativity, trains project analysts, and provides coverage during extended-hours rotations. The role requires strong technical aptitude, organization, communication, customer service, attention to detail, and the ability to manage multiple concurrent processes.