Jobs at Epiq

Deliver change enablement and adoption programs for legal and corporate clients. Responsibilities include stakeholder and impact assessments, readiness planning, communications, training, workshops, feedback loops, adoption metrics, client deliverables, and reinforcement strategies. The role supports technology, AI, knowledge management, data modernization, document management, workflow automation, and operating model transformations while contributing to proposals, reusable consulting assets, and practice development.

Generates leads and develops new business through cold calling, lead generation, market research, and relationship building. Supports sales targets, qualifies prospects, maintains client relationships, tracks sales activity, and reports outcomes. The role requires strong communication, CRM usage, deal-closing, sales analysis, revenue projection, and collaboration skills.

Drive new business revenue for trial solutions through outbound prospecting and inbound quote responses targeting law firms, barristers’ chambers, arbitrators, and arbitration centres. Identify prospects, promote Epiq’s offerings, follow up on marketing campaigns, arrange product demonstrations, manage sales targets, and maintain client communications. The role requires CRM experience, strong hunter-sales capability, communication and presentation skills, organization, and proficiency with Microsoft Office.

Build and operate cloud infrastructure for an AI platform: design Terraform modules, run production Kubernetes, manage CI/CD and release engineering, implement observability and SLOs, enforce security/compliance controls, manage secrets and certificates, and support incident response and platform readiness.

Supports the Risk and Compliance team by responding to client security, privacy, and compliance inquiries. Develops questionnaire and assessment responses, coordinates with internal subject matter experts, maintains supporting content, and participates in client assurance discussions. Manages security assessments independently, researches complex topics, communicates with stakeholders, and handles multiple priorities and deadlines.

Supports settlement and claims administration projects by coordinating daily tasks, tracking court-driven deadlines, preparing client data and reports, conducting quality checks, maintaining documentation, communicating with clients, escalating risks, and supporting process improvements. The role offers a growth path toward full Project Manager responsibilities.

Responds to complex customer and client inquiries, escalates unresolved issues, and supports legal project operations. The role updates scripts and procedures, monitors case health, identifies errors, develops resolutions, and collaborates with supervisors, project managers, and business partners. Strong communication, organization, critical thinking, technical proficiency, and customer service skills are required, along with a qualifying law degree.

Manages invoicing, accounts receivable, collections, reconciliations, billing discrepancy resolution, financial reporting, and billing process documentation. Analyzes billing data, supports accounts payable activities, maintains data accuracy, meets billing deadlines, identifies process improvements, and communicates clearly with internal and external stakeholders.

Designs and owns the production platform powering AI agents and document-processing accelerators. Responsibilities include orchestration, retrieval, model routing, evaluation, observability, inference optimization, reliability, governance, and cost management. The role develops scalable services and APIs, supports legal and regulated workflows, improves system quality and performance, and provides technical leadership through architecture, code reviews, mentoring, and cross-functional collaboration.

Reviews cyber breach documents for accuracy, consistency, and compliance; supports data analysts with deliverable production; translates client requirements into team directives; coordinates timelines, resources, and priorities; identifies process issues; and contributes to workflow improvements. Requires advanced Excel skills and strong analytical, organizational, communication, and problem-solving abilities. Familiarity with eDiscovery platforms and scripting is advantageous.

Coordinates eDiscovery client projects from planning through final production, ensuring requirements, deadlines, budgets, data intake, review-platform tasks, reporting, and client communications are managed accurately. Supports senior client services staff, troubleshoots data issues, coordinates internal teams, maintains project continuity across shifts, and drives process improvements and client satisfaction.

Leads global marketing automation and lifecycle marketing programs across B2B and B2C markets. Manages campaign operations, customer journey orchestration, segmentation, lead nurturing, CRM integration, performance analytics, and MarTech transformation. Trains teams, troubleshoots platforms, improves campaign engagement and conversion, and applies generative AI and automation tools to increase operational efficiency and pipeline growth.

Leads the strategy, delivery, integration, governance, and continuous improvement of enterprise corporate platforms supporting finance, HR, procurement, workforce management, staffing, and vendor operations. Oversees platform architecture, integrations, security, data governance, release management, production support, compliance, and process optimization. Builds and leads platform teams, manages vendors and budgets, partners with executive stakeholders, and drives automation, analytics, AI-enabled capabilities, user adoption, and scalable enterprise outcomes.

Leads strategy, delivery, integration, governance, and optimization for commercial platforms including Salesforce, CLM, and CPQ. Manages platform owners, architecture, integrations, data flows, releases, support, security, compliance, and vendor relationships. Partners with business leaders to prioritize capabilities supporting sales, pricing, contracting, customer engagement, and revenue growth. Drives automation, analytics, AI adoption, user experience, and scalable platform operations.

Analyzes processing services, supports data processing and operational activities, resolves problems, monitors KPIs, reports performance, collaborates with stakeholders, supports customer satisfaction, and ensures compliance with company policies and regulations.

Maintains and improves website technical SEO health by resolving crawl, indexing, redirect, broken-link, and tagging issues. Conducts technical audits, manages website content in a CMS, monitors performance through Google Analytics 4 and Search Console, and creates monthly reports for marketing leadership. Translates analytics into actionable recommendations and collaborates with developers, content teams, and marketers to improve search visibility and user experience.

Manage eDiscovery and cyber incident response engagements involving compromised PII and PHI. Serve as the primary client contact, coordinate data transfers, lead project kickoffs, design data mining and reduction workflows, perform analysis, report results, manage deliverables and timelines, and coordinate case closure and data destruction. The role requires Relativity project management experience, knowledge of EDRM and eDiscovery workflows, strong client communication, and the ability to manage fluctuating caseloads.

Leads complex client engagements using artificial intelligence, generative AI, advanced analytics, search, and tailored workflows for litigation intelligence. Advises legal, technical, and business stakeholders; designs and validates AI-assisted solutions; develops prompting strategies; evaluates outputs for quality and defensibility; presents findings; manages concurrent matters; partners with sales and internal teams; and mentors consultants and analysts.

Manages multiple eDiscovery client projects and serves as the primary liaison for service delivery. Coordinates project schedules, forecasts, requirements, quality verification, communications, issue resolution, status tracking, and final production. Builds strong client relationships, leads internal collaboration, manages expectations, and reviews financial and billing information to ensure deadlines and project objectives are met.

Delivers training programs, supports instructional design and professional development, collaborates with stakeholders, monitors KPIs, maintains quality standards, and ensures compliance with company policies and regulations.