Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.
At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.
We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.
Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast
Job Description:
We are looking for a polished and professional Front of House Receptionist to join our busy and vibrant London office.
As the first point of contact for visitors, you’ll play a key role in creating a welcoming and professional environment at Darktrace. We’re looking for a detail-oriented team player who thrives in a dynamic setting and enjoys being at the heart of office life.
This is a full-time position based in our London office, with occasional travel to our Cambridge office.
What will I be doing
As the Receptionist, you’ll be the face of our London office, ensuring every visitor and colleague receives a warm and professional welcome. Your day-to-day responsibilities will include:
- Greeting and directing visitors to the appropriate person or office
- Answering, screening, and forwarding incoming phone calls
- Keeping the reception area tidy, well-stocked, and presentable
- Receiving, sorting, and distributing daily post and deliveries
- Maintaining office security by following safety procedures and managing visitor access (e.g., logbook, visitor badges)
- Ordering front office supplies and managing inventory
- Supporting with ad hoc tasks such as sourcing vendors, managing office expenses, and assisting with internal employee events
What experience do I need:
We welcome applications from candidates who are enthusiastic about building a career in reception and front-of-house roles. You’ll be interacting with people across the business and supporting the Cambridge office directly, so strong communication and time management skills are essential. You’ll also need to be proactive, organised, and have a keen eye for detail. Ideally, you’ll bring:
- Previous experience in a reception or front-of-house role
- A professional, warm, and customer-focused attitude
- A proactive and resourceful approach to problem-solving
- Hands-on experience with office equipment and systems
Benefits:
23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
Additional day off for your birthday,
Private medical insurance which covers you, your cohabiting partner and children,
Life insurance of 4 times your base salary,
Salary sacrifice pension scheme,
Enhanced family leave,
Confidential Employee Assistance Program,
Cycle to work scheme.
As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.
Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.
Skills Required
- Strong communication and time management skills
- Proactive, organized approach with strong attention to detail
- Previous experience in a reception or front-of-house role
- Professional, warm, and customer-focused attitude
- Proactive and resourceful approach to problem-solving
- Hands-on experience with office equipment and systems
Darktrace Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Darktrace and has not been reviewed or approved by Darktrace.
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Healthcare Strength — Healthcare coverage is considered strong in the U.S., with employer-paid medical, dental, and vision noted alongside good networks. Plan quality stands out as a core strength of the package.
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Leave & Time Off Breadth — Time off typically includes around 20–21 days of PTO plus paid holidays, with mentions of an additional birthday day. Parental and family leave are also described as part of the offering.
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Affordable Benefits — Employer-paid health coverage for employees—often extended to dependents—reduces premium costs. This makes core medical benefits more financially accessible.
Darktrace Insights
What We Do
Darktrace, a global leader in cyber security AI, delivers world-class technology that protects over 5,500 customers worldwide from advanced threats, including ransomware and cloud and SaaS attacks. The company’s fundamentally different approach applies Self-Learning AI to enable machines to understand the business in order to autonomously defend it. Headquartered in Cambridge, UK, the company has 1,500 employees and over 30 offices worldwide. Darktrace was named one of TIME magazine’s ‘Most Influential Companies’ for 2021.
