Receptionist

Position Purpose

The primary purpose of this position is to perform duties necessary to the smooth day-to-day operations of the reception desk at The Terraces.

Specific Duties

• Process Accounts Receivable via AOD entry.                                        
• Prepare deposits and record various bookkeeping transactions, including distributing and posting resident payments.
• Assemble admissions packets, marketing brochures, assisted living information packets, and making sure that stock of all three is maintained.
• File documents; make and distribute copies; format letters and documents; prepare mail merges for large monthly mailings.
• Complete credit card reconciliation for assigned departments.
• Order office supplies for departments, as needed.
• Answer the telephone and transfer calls to the appropriate department.
• Maintain day book with necessary information to keep other shifts informed.
• Monitor emergency intercom system and respond to all emergency calls from residents, as well as fire alarms.
• Monitor radios.
• Assist the marketing team, giving tours of the community, answer phone inquiries, help with occasional marketing / community relations projects.
• Maintain uniform inventory for departments and order uniforms as needed.
• Perform other duties as assigned.

Skills and Abilities

Office Equipment

• Operate cell phone and multi-line telephone to place, receive, transfer calls, and to retrieve voice mail messages
• Operate 10-key adding machine to add, subtract, divide, and multiply numbers
• Operate paging system at front desk, as required
• Operate fax machine to send or receive documents    
• Operate copier to copy and collate documents

Computer Software and Operating Systems

• Operate personal computer with Windows operating system to utilize programs to input, format, edit, save, print, and transmit data.   
• Advanced knowledge of PowerPoint to create presentations.
• Advanced knowledge of database management to be able to extract reports and mine data for analysis as needed.
• Advanced knowledge of spreadsheets (Excel) and word processing programs (Word) to input, format, edit, save, print, and transmit data.   
• Advanced knowledge of Internet and e-mail to access, retrieve, save, print, or transmit documents or data files.
• Utilize proprietary, custom, or online programs or databases to input, format, edit, save, print, and transmit data.

Education and Experience

• High school diploma or GED preferred

• One (1) year of business school or two (2) years’ experience in a similar position

• Experience in office procedures and ability to operate various office equipment, including telephones

• Knowledge of Microsoft Office applications and ability to learn new applications

• Ability to work with the public, with an emphasis on interaction with the elderly

• CPR and First Aid certifications

Essential Physical and Mental Requirements

• The incumbent must be at least 16 years of age.

• The incumbent must be a “self-starter” and perform multiple tasks simultaneously and work under time and/or deadline pressures.   

• Required vision abilities include close up and distance, peripheral vision, depth perception, and ability to adjust focus.

• Occasionally carrying up to 12 pounds, push / pulling up to 20 pounds, and lifting up to 40 pounds.

Expectations of Immanuel Living Employees

• Ability to work well in a team environment

• Effective interpersonal, verbal, and written communication skills

• Ability to establish and maintain relationships with residents, customers, and coworkers

• Ability to learn and apply new tasks and information

• Commitment to delivering on responsibilities

• Reliability, professionalism, and strong work ethic

About Immanuel Living
Immanuel Living is a not-for-profit Life Plan Community located in Kalispell, MT. Thanks to our creative and dedicated staff, we offer residents new possibilities each day – along with resort-style amenities, numerous healthy lifestyle options, and a breathtaking location in the Flathead Valley near Glacier National Park.

We are home to 300 older adults across independent villa apartments, assisted living, memory support, post-acute rehab, and long-term care. Our community includes multiple dining venues, a fitness center, an art studio, and more. Immanuel Living is affiliated with the Evangelical Lutheran Church of America and is committed to a faith-based philosophy that enriches lives while maintaining a regional reputation as a leader in quality and innovative senior living.

What We Offer
Immanuel Living provides a competitive benefits package* that goes above and beyond. Eligible employees may receive:

• Retirement savings program with strong employer match

• Generous paid time off (vacation, sick, personal days, holidays)

• Affordable medical benefits

• Optional dental insurance

• Employee wellness programs

• Employee educational assistance promoting lifelong learning

• Free and discounted employee meals

Benefits are subject to change without notice and may vary based on employment status.

Immanuel Living is a drug-free workplace and an Equal Opportunity Employer.

If this sounds like you, please apply! When applying, include your complete work history—starting with the most current position, including self-employment.