Position Summary
In this role, you will be responsible for answering the telephone and professionally greeting visitors and assisting residents with their questions or needs while maintaining the resident’s rights to confidentiality.
Essential Functions, Key Duties, & Responsibilities
- Answer multi-line telephone and transfer calls and messages to appropriate personnel.
- Monitor the emergency notification system, respond immediately, and direct help to the scene of the emergency.
- Assist residents, guests, and visitors with questions or concerns.
- Direct marketing appointments and walk-in’s and provide a tour if necessary.
- Distribute mail and packages to residents and associates.
- Provide secretarial assistance to Administration as needed.
- Monitor and prepare visitor sign-in and sign-out logs.
- Perform other duties as assigned.
- Comply with all policies and procedures and any updates.
Position Requirements
Education: High School Diploma/GED
Licenses/Certifications: N/A
Experience: None required; 1+ years of customer service or administrative/clerical experience preferred
Skills & Abilities:
- Keen attention to detail
- Excellent organizational and communication skills
Skills Required
- High School Diploma or GED
- At least 1 year of customer service experience
- At least 1 year of administrative or clerical experience
- Keen attention to detail
- Excellent organizational and communication skills
What We Do
Franciscan Ministries is a nonprofit Catholic organization sponsored by the Franciscan Sisters of Chicago. It operates senior living communities across Illinois, Indiana and Ohio, offering independent living, assisted living, memory care, rehabilitation and skilled nursing, alongside community-based home care. Its charitable work also includes domestic-violence prevention and shelter services, plus scholarships and educational support for young women in the Chicago area.
