Description
Our East St Louis office is looking for either part-time or full-time Front Desk Receptionist(s) to join their team!
We are seeking an energetic and organized Front Desk Professional to join our fast-paced, community-oriented dental practice at our ESL office. The ideal candidate is friendly, professional, and excels at multitasking in a busy environment. This role is the first point of contact for our patients—welcoming them with warmth and efficiency while managing appointments, patient records, and daily administrative tasks that keep our office running smoothly.
About the Company
Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.
Job Purpose
To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.
Responsibilities:
- Greet and check in patients
- Answering the phone and scheduling appointments
- Maintain patient accounts and records
- Knowing and understanding insurance plan rules and protocols and able to follow them
- Having patience and ability to be sensitive to patient emotions
- Ability to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.
- Verify patient's insurance
- Insure all record keeping requirements are fully and accurately completed
- Submit claims to insurance companies
- Notify Office Manager of equipment trouble or general safety concerns
- Attend and participate in morning huddles, chart reviews and regular office meetings..
- Follow company policy and procedures
- Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality.
- Other tasks as assigned.
Requirements
Qualifications/ Skill Sets
- Excellent customer/patient service and verbal communication skills.
- Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
- Ability to apply common sense understanding to carry out details written or verbally instructed.
- Basic computer knowledge
- Experience with dental management software experience is preferred
- Ability to work in fast paced, patient-focused environment.
- Organizational skills and Detail oriented
- Interpersonal and Listening skills
- Requires excellent customer service skills.
- Previous dental office experience preferred but not required.
- Training Provided
Benefits offered
- Health, Dental and Vision Insurance
- 401(k) Retirement Plan
- Paid Holidays & Time Off
- Access to Financial Advisors
- Basic Life & AD&D Insurance
- Voluntary Life Insurance
- Voluntary Short-Term & Long-Term Disability
- On demand Pay > Receive a portion of your check before payday!
- Part-Time Employees: Flex time, 401K, financial advisors, and on demand pay!
Availability / Schedule:
Working hours between: M-F,8:30 AM - 6:00 PM and Sat, 9AM -4 PM
Full time employment:
- 4+ days a week, 30-40 hours per week
- available to work Saturdays, when needed
- Full shifts (8-10 hours)
Part time employment:
- 2+ days a week, 29 hours or less per week
- available to work Saturdays, when needed
- multiple half day shifts or fewer full day shifts
Skills Required
- Excellent customer and patient service skills
- Strong verbal communication skills
- Ability to read, write, speak, and understand information effectively
- Ability to follow written and verbal instructions using common sense
- Basic computer knowledge
- Experience with dental management software
- Ability to work in a fast-paced, patient-focused environment
- Strong organizational and detail-oriented skills
- Interpersonal and listening skills
- Previous dental office experience
- Availability to work at least two days per week for part-time employment or four or more days per week for full-time employment
- Availability to work Saturdays when needed
What We Do
Established in 2008, Familia Dental is one of the fastest-growing dental groups in the US. They provide affordable general and orthodontic dentistry to under-served communities across five states through 35 locations. The practice focuses on a caring, compassionate approach to patient care for both children and adults, emphasizing quality, honesty, and accessibility for all people.
