Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support—helping clients maximize building performance, energy efficiency, and equipment lifespan.
Position SummaryThe Receptionist serves as the first point of contact for customers, vendors, field technicians, and visitors, providing professional and courteous service while supporting daily administrative and operational activities. This position is responsible for managing incoming calls, coordinating information, maintaining accurate records, assisting with purchasing and billing documentation, and supporting scheduling and field-service operations.
Key ResponsibilitiesCall Management & Customer Support
Answer incoming phone calls promptly and courteously, providing a professional first point of contact.
Assess caller needs and route calls to the appropriate department or team member.
Document call details when follow‑up actions are required.
Purchase Order Processing
Enter and maintain purchase orders (POs) accurately in the system.
Verify all documentation, pricing, and vendor information before submission.
Monitor pending POs and communicate with vendors or internal teams as needed.
Previous receptionist, administrative, customer service, or office experience preferred.
Excellent verbal and written communication skills.
Professional, friendly, and courteous demeanor.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and priorities in a fast-paced office environment.
Strong computer, email, data-entry, and recordkeeping skills.
Ability to maintain accurate and confidential records.
Reliable, dependable, and committed to providing excellent customer service.
Ability to work independently while also functioning effectively as part of a team.
Benefits:
Competitive pay based on experience.
Health, dental, and vision insurance.
Paid time off and holiday pay.
Opportunities for professional development and certification assistance.
Equal Employment Opportunity:
Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Skills Required
- Previous receptionist, administrative, customer service, or office experience
- Excellent verbal and written communication skills
- Professional, friendly, and courteous demeanor
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks and priorities in a fast-paced office environment
- Strong computer, email, data-entry, and recordkeeping skills
- Ability to maintain accurate and confidential records
- Reliable, dependable, and committed to providing excellent customer service
- Ability to work independently and effectively as part of a team
What We Do
Upchurch is a full-service building engineering and mechanical contracting company providing comprehensive mechanical, plumbing, HVAC, and electrical services. Founded in 1970 and headquartered in Horn Lake, MS, the company delivers end-to-end solutions—from design and installation to ongoing maintenance and emergency support—for commercial and industrial facilities. They focus on building, sustaining, and driving performance to help clients maximize building efficiency, system reliability, and equipment lifespan across the southeastern United States.
