Job Description:
Receptionist
London, EC4
Full Time - Monday to Friday
Salary: £30,500
Fully on-site role as this is a clinic-based role
We Make Health Happen
At Bupa, you'll be welcomed, valued, and supported in an inclusive environment where you can thrive. Working as part of a busy corporate medical centre, you'll provide an excellent client experience while supporting the smooth and efficient running of reception and administrative services.
You'll use systems including Outlook, Excel, SharePoint, Adobe, and our electronic patient records system to manage appointments, patient records, enquiries, and day-to-day administration. Delivering exceptional customer service in person, by phone, and via email will be at the heart of your role.
How You'll Help Us Make Health Happen
You'll ensure the effective running of a busy corporate medical centre reception, providing outstanding customer service while supporting key administrative processes.
Key Responsibilities Include:
- Welcoming clients and managing arrivals.
- Booking, amending, and cancelling appointments.
- Responding to telephone, email, and voicemail enquiries.
- Managing multiple inboxes and booking system tasks.
- Processing payments and completing end-of-day banking.
- Maintaining accurate electronic and paper patient records.
- Supporting referral administration and follow-up bookings.
- Ensuring reception and waiting areas remain professional and well presented.
- Escalating and supporting the resolution of client concerns or complaints.
What You'll Bring
- Excellent written and verbal communication skills.
- Proven customer service experience in a fast-paced environment.
- Strong organisational and administrative skills.
- Good IT skills, including Microsoft Word, Excel, and Outlook.
- Ability to multitask and prioritise workload effectively.
- A professional, adaptable, and customer-focused approach.
- Strong teamwork and interpersonal skills.
- Knowledge of medical terminology is desirable.
Benefits
Our benefits are designed to support your wellbeing and help you thrive both at work and at home, including:
- 25 days holiday, increasing with service.
- Option to buy and sell annual leave.
- Bupa health insurance.
- Enhanced pension scheme.
- Life assurance.
- Access to our Viva wellbeing programme.
- Gym, retail, travel, and leisure discounts.
- Learning and development opportunities.
Why Bupa?
We're a healthcare company with no shareholders, which means our customers are at the heart of everything we do. Our people are united by a shared purpose: helping people live longer, healthier, happier lives while making a better world.
We make health happen by being brave, caring, and responsible in everything we do.
We encourage all our colleagues to Be You at Bupa. We champion diversity and believe our workforce should reflect the communities and customers we serve. That's why we actively encourage applications from people of all backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role. We'll ensure you are treated fairly throughout the recruitment process and will make reasonable adjustments wherever needed.
Time Type:
Full timeJob Area:
AdministrationLocations:
Clinic - Goldman SachsSkills Required
- Excellent written and verbal communication skills
- Proven customer service experience in a fast-paced environment
- Strong organisational and administrative skills
- Good IT skills, including Microsoft Word, Excel, and Outlook
- Ability to multitask and prioritise workload effectively
- Professional, adaptable, and customer-focused approach
- Strong teamwork and interpersonal skills
- Knowledge of medical terminology
Bupa Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bupa and has not been reviewed or approved by Bupa.
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Healthcare Strength — Health cover via the UK Health Trust, day‑one medical support for frontline roles, and dedicated women’s health initiatives indicate a robust, health‑centric package. Access to digital GP, nurse lines, and options such as dental and health cash plans further reinforce medical and preventive care breadth.
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Wellbeing & Lifestyle Benefits — Wellbeing programs span mental, physical, emotional, and financial support, with offerings like EAP access, gym discounts, and health assessments. Flexible work and wellbeing programs highlighted in some regions add to lifestyle value.
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Parental & Family Support — Policies include enhanced parental leave in certain UK business units and a family mental‑health support line. Options to extend medical coverage to dependants and family‑oriented allowances strengthen support beyond the individual.
Bupa Insights
What We Do
Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India. For more information, visit www.bupa.com
