Receptionist

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary 

The Receptionist creates the first impression for all visitors and MarketSource employees in all interactions- on the phone, via email or in person. This role requires in-office coverage from 8 am to 5 pm five days per week. In addition to greeting and assisting visitors, answering incoming calls and directing calls to appropriate business partners, the receptionist provides general office support with a variety of clerical activities and related tasks including mail and/or package distribution and other related duties as assigned. 

Essential Job Functions: 

• Greet guests in a professional, friendly, and hospitable manner  

• Professionally administer all incoming calls and requests 

• Type memos, correspondence, reports, and other documents as requested 

• Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and related information 

• Assist in the ordering, receiving, stocking and distribution of office supplies 

• Schedule and maintain conference rooms 

• Maintain and distribute accurate employee office phone list 

• Utilize the internal request portal to respond and track all work orders in a timely manner, ensuring excellent customer service 

• Assist with office/desk key distribution and management 

• Assist in new hire security badge process and distribution 

• Request building maintenance/repairs as needed 

• Assist the Facility Manager with project management coordination tasks (i.e. requests for construction, furniture, telecommunication, procurement, and Information Systems) 

• Build collaborative relationships with property management and executive administrative teams and communicate issues directly with them for resolution 

• Assist with and support miscellaneous facilities projects as assigned

Qualifications

Required Knowledge, Skills, and Abilities: 

• Working Knowledge MS Office Suite (Word, Excel, Outlook) 

• Ability to accurately type 45+ words per minute 

• Demonstrated ability to follow up and follow through independently 

• Excellent phone etiquette 

• Excellent verbal and written communication skills 

• Proven Customer Service skills 

• Strong organizational skills 

• Demonstrated excellence in interpersonal communication skills 

• Demonstrated ability to use good judgment and work independently on assigned tasks as well as make recommendations for improvement as appropriate 

Job Requirements: 

• 1 year of related experience in customer service and/or office administration; real estate environment highly desired 

• Tech Friendly/Savvy – Intuitive knowledge to effectively operate modern office devices  

• Excellent oral and written communication skills  

• High School Diploma or GED 

• In-office work 5 days per week (Monday through Friday), 8 am – 5 pm or as directed by Facilities Manager

Additional InformationMarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [email protected] requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others." Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Posted Salary RangeUp to USD $19.23/Hr.