Receptionist
Salary: £26,648.23 per annum plus company benefits
Location: Bristol, BS2 0PS
Contract: Permanent, Full Time
Shifts: 37.5 hours per week, Monday to Friday on rotational shifts rotational shifts between 08:00 - 17:30, with 1 hour unpaid lunch break.
Work Model: Fully Onsite
Williams Lea seeks a Receptionist to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Receptionist is the first point of contact for visitors calling or visiting our client’s office and is a brand ambassador. This role involves welcoming clients and visitors to the office, being approachable, and create a positive first impression. Duties will also include handling switchboard calls, organising and offering administrative support to the firm. The role will also involve providing and the setting up of hospitality in the client suite for client meetings and events. Every task which is undertaken must be delivered with an exceptional customer service approach.
It's key you will have the ability to easily build rapport with people, deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This is a hands-on role and will involve working alongside team members to deliver the overall service.
Key responsibilities
- Provide a high quality of service to staff and guests as a Williams Lea service provider, exceeding their expectations and delivering an appropriate outcome to all queries
- Welcome visitors with a high standard of customer service, signing in guests and issuing access cards with prior authorisation
- Delivering a high quality standard of corporate service including arranging client meetings and events
- Managing onsite car parking for clients and visitors
- Dealing with booking taxi's for business use for staff and visitors.
- Liaising with IT to provide equipment support for meeting room setups
- Providing & setting up of hospitality in the client suite & ensure a smooth running of daily requests, showing flexibility and willingness to support colleagues and take on additional duties if required. Duties will include the ordering of catering for required times, setting up food/drinks/ crockery/ glassware for client meetings/events, clearing and cleaning of equipment after use.
- Liaising with the Office Services team for training materials and printing needs for seminars to ensure a prompt start for training events.
- Dealing with administration tasks
- Dealing with telephone and email enquiries in a timely manner.
Personal Attributes
- Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
- Exceptional customer service skills to effectively great and communicate with callers and visitors.
- Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and great visitors.
- Ability to work in a fast-paced team environment.
- Ability to effectively and professional communication with co-workers and clients.
- Attention to detail with an emphasis on accuracy and quality.
- Intermediate computer skills including Microsoft Word and Excel
- Ability to prioritize work to balance multiple projects and deadlines.
- Excellent verbal and written communication skills.
- Self-motivated and the ability to multi-task
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [email protected] (we do not accept applications to this email address).
View our Privacy Notice https://www.williamslea.com/privacy-statement
Skills Required
- At least two years of experience as a receptionist, switchboard operator, or administrative assistant
- Exceptional customer service skills and ability to greet and communicate effectively with callers and visitors
- Ability to learn detailed knowledge of the company, business, and employees
- Ability to work effectively in a fast-paced team environment
- Professional communication skills with coworkers and clients
- Strong attention to detail, accuracy, and quality focus
- Intermediate computer skills, including Microsoft Word and Excel
- Ability to prioritize multiple projects and deadlines
- Excellent verbal and written communication skills
- Self-motivation and ability to multitask
- Experience in a banking, legal, or large corporate environment
Williams Lea Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Williams Lea and has not been reviewed or approved by Williams Lea.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, vision, and prescription options, with the package characterized as comprehensive and acceptable in practice. Positive remarks highlight health insurance quality within the core offering.
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Retirement Support — Retirement Support: A 401(k) with employer match is provided alongside company-paid life insurance and disability coverage. These elements establish a standard foundation for long‑term financial security.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off, paid holidays, and paid parental leave are part of the offering in many roles. This breadth supports time away for rest and family needs.
Williams Lea Insights
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments. Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
