DUTIES
SUMMARY
Greets visitors, answers phones, direct callers to appropriate parties in a friendly demeanor. Provides clerical support to programs and other departments.
ESSENTIAL DUTIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Routes new and existing clients to appropriate personnel.
Tracks and maintains multiple administrative logs.
Manages interdepartmental communication.
Tracks and receives packages.
Manages parking reservations.
Creates a weekly site calendar.
Assists with psychiatric calls and appointments.
ADDITIONAL DUTIES
Other duties and special projects as assigned.
SUPERVISORY RESPONSIBILITIES
- This job has no supervisory responsibilities.
QUALIFICATIONS
EDUCATION & EXPERIENCE
- 6 months of Receptionist/Administrative experience.
- High school diploma or general education degree (GED) required.
OTHER QUALIFICATIONS
- Excellent verbal and written communication skills.
- Spanish/ English bilingual required.
- Ability to handle confidential information.
- Maintains patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.
- Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.
- Sensitivity to service population’s cultural and socioeconomic characteristics.
- Excellent verbal and written communication skills.
- Punctual and dependable attendance.
- Free from alcohol and drug abuse.
- Understands CII’s basic philosophy and participates fully in carrying out its mission.
CERTIFICATES, LICENSES, REGISTRATIONS
- None required.
COMPUTER SKILLS
- Must have basic knowledge of computer programs in a Windows environment, including Word, Excel and E-mail.
- Internet software
VISION REQUIREMENTS
- No special vision requirements.
NOISE LEVEL
- Moderate noise
REQUIRED TRAINING
- New Hire Orientation
- AB-1343: Sexual Harassment Prevention training
- Mandated Reporter
COMPENSATION:
$18.47 USD - $21.18 USDIn accordance with California law, the expected pay range for this position is included in this posting. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position.
BENEFITS:
Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year
Excellent medical, dental, and vision insurance for eligible employees and qualified dependents
403b Retirement Plan with employer contribution for eligible employees
Up to $4,500 in tuition reimbursement per calendar year
Eligible for the Public Service Loan Forgiveness program
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Employer paid Life and AD&D Insurance
Voluntary Supplemental Insurance
Opportunity for growth & advancement
Professional development & continued training
Team building & bonding through company sponsored events & activities
CONTINGENCIES:
Influenza immunization or declination
COVID-19, MMR and Tdap immunizations
Education verification
Reference check
Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services
Drug and alcohol screening
Tuberculosis screening
Skills Required
- Minimum 6 months Receptionist/Administrative experience.
- High school diploma or GED.
- Spanish/English bilingual.
- Excellent verbal and written communication skills.
- Ability to handle confidential information and protect PHI.
- Maintain patient privacy and limit disclosure of PHI to authorized individuals.
- Participate in and conduct performance quality improvement activities as assigned.
- Sensitivity to the service population's cultural and socioeconomic characteristics.
- Punctual and dependable attendance.
- Free from alcohol and drug abuse.
- Basic knowledge of computer programs in a Windows environment, including Word, Excel, and Email.
- Proficiency with internet software.
- Complete required trainings: New Hire Orientation, AB-1343 Sexual Harassment Prevention, Mandated Reporter.
- Comply with immunization requirements (Influenza immunization or declination; COVID-19, MMR, Tdap).
- Pass education verification, reference check, background fingerprint clearance, drug and alcohol screening, and tuberculosis screening.
What We Do
Children's Institute Inc. (CII) is a Los Angeles-based nonprofit organization dedicated to supporting children and families healing from the effects of family and community violence. Using a two-generation approach, the organization provides high-quality early education, counseling services, parenting supports, and advocacy to foster emotional well-being and educational success, creating sustainable pathways to economic mobility for those in underserved communities.
