Lifecare is seeking a Receptionist to join our dedicated team and positively contribute to the exceptional care of our patients. Looking for some diversity in your role? We are seeking a casual that is able to work at our Cockburn clinic.
You will be answering and addressing incoming telephone queries, scheduling patient appointments, processing payments, invoicing and balancing daily banking, you will maintain a clean and tidy waiting room, clinic rooms and kitchen, and replenishments, and complete other administrative tasks as required.
This role is ideal for someone who thrives in a busy customer-facing environment and enjoys making a genuine difference to people’s day.
Why join Lifecare?
Make a real impact – Be part of a growing, forward-thinking clinic where your contribution truly matters
Supportive team culture – Work alongside a collaborative team that values what you bring
Room to grow – Access career opportunities across the wider APM Group network
Community connection – Build relationships with patients and the local community
Perks included – Discounted health insurance and wellbeing support
What you’ll be doing
- Delivering a professional and welcoming front desk experience for every patient
- Coordinating day-to-day reception and clinic operations
- Managing bookings, invoicing and general admin processes
- Building strong relationships with patients, health professionals and stakeholders
- Identifying opportunities to improve systems and service delivery
- Supporting coverage across multiple sites when required
What we’re looking for
We’re open to candidates from a variety of backgrounds — experience in a medical or allied health setting is desirable, but not essential.
- Experience in a reception, customer service, or administrative role (medical experienced highly regarded)
- A people-first mindset with a strong customer service focus
- Strong organisational skills and ability to manage competing priorities
- Confidence working in a fast-paced environment
- Experience with booking or practice systems (e.g. Nookal) is desirable, not essential
Ready to join us?
If you bring initiative, reliability and a genuine focus on great service, we’d love to hear from you.
About Lifecare Physiotherapy
With more than 35 clinics and over 300 practitioners, Lifecare Physiotherapy is committed to delivering comprehensive, patient-centred care. We also invest in our people through ongoing professional development and a highly structured clinician mentorship program.
Lifecare is one of Australia’s largest sports medicine networks, with clinics across four states. We are supported by our parent company, APM - a Perth-founded provider of health, employment, disability, and workplace services - enabling us to make a meaningful difference in people’s lives. Through APM, our team members benefit from strong career development opportunities while contributing to positive outcomes for the communities we serve.
Skills Required
- Experience in a reception, customer service, or administrative role
- Experience in a medical or allied health setting
- People-first mindset with a strong customer service focus
- Strong organisational skills and ability to manage competing priorities
- Confidence working in a fast-paced environment
- Experience with booking or practice systems (e.g. Nookal)
What We Do
APM New Zealand is a health, employment, disability, and workplace-services provider supporting individuals, families, communities, and businesses across Aotearoa. Its services include allied health, physiotherapy, vocational rehabilitation, pain management, psychological intervention, employment support, community rehabilitation, and return-to-work programs. APM works with government agencies and insurers to help people recover from injury or illness, improve wellbeing, find employment, and participate in their communities.
