Receptionist

Who We Are  

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About the Role

We support FTI Consulting’s daily activities at the most essential levels. The aim is to provide administrative support to the Melbourne office and act as an administrative resource to the Executive Assistants.

As Front of House (the internal title will be “Receptionist”), you will act as the first point of contact for all guests, clients and visitors to the Melbourne office during office hours (8.30 am - 5 pm). You will manage inbound calls and messages, managing meeting room bookings and mail, as well as various ad hoc administrative duties.

What You’ll Do

• Answer phone calls in a professional and efficient manner

• Distribute phone messages to appropriate staff members

• Manage voicemail inbox, pass on messages or return calls as required

• Distribute incoming mail to relevant staff member

• Label mail, record postage, arrange registered mail and post letters

• Book, arrange and coordinate couriers as needed

• Ensure meeting room bookings are entered into the system

• Ensure all logistical requirements are prepared for meeting rooms and set up is complete prior to the start of meetings

• Meet and greet guests, presenting a professional company image at all times

• Ensure the reception area is kept tidy in order to maintain a professional company image

• Maintain records of employee/ visitor building security passes

• Assist in running reports, scanning, filing, copying, binding, labels and formatting letters

• Assist where required at client and marketing events

• Ensure the client kitchen is kept tidy and dishes are put away

• Ad hoc administrative duties

How You’ll Grow

This is an ideal opportunity for someone commencing their career in office administration, who excels when given the opportunity to use their initiative. This dynamic role will offer a driven candidate new challenges each day and the chance to assist on interesting projects across FTI’s various segments. With some regular tasks, the potential to grow with the role is yours. The successful candidate will be joining and supporting an experienced administrative team dedicated to fostering individual growth.

What You Will Need to Succeed

Basic Qualifications

• Professional experience in a similar role or in customer service/retail

• Professional telephone manner and screening ability

• Punctual and good attendance record

• Able to work independently and as part of a highly efficient administrative support function

• Enthusiastic with a positive attitude

• Travel to FTI office will be required

• Unrestricted working rights in Australia

Preferred Qualifications

• Flexible and adaptable

• Strong interpersonal skills and ability to communicate across all levels

• Proficiency in Microsoft Office (Word, PowerPoint, Excel and Outlook)

• Self-motivated, proactive and organised with excellent time management skills

FTI Consulting acknowledges that we stand on the lands of the First Nations peoples and would like to pay our respects to Elders past and present. We extend solidarity and hope for a future where all are afforded justice, dignity and peace.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.